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Author Topic: Photoscan freezes when opening photos in tab  (Read 2013 times)

hulius

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Photoscan freezes when opening photos in tab
« on: July 18, 2017, 03:52:58 PM »
Hello,
I'm experiencing this problem with photoscan pro 1.3.2 and windows 10 build 1703.

When I open a photo inside the program, the new tab freezes and I cannot move, zoom or pan the picture and I noticed that the toolbar disappears. If I close the photo tab, the program continues working normally. This way I can't work on the pictures as for example placing markers, drawing masks etc. . Never experienced the problem before.

I use MSI GE62 6qc, i7-6700, 16gb ram, GTX960m.

Thank you.

Alexey Pasumansky

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Re: Photoscan freezes when opening photos in tab
« Reply #1 on: July 18, 2017, 07:13:11 PM »
Hello hulius,

Are there any error/warning messages in the Console pane after you try to open the Photo view? Does it happen with the images of any size?

Also I can suggest, just for case, to install latest NVIDIA drivers and check that discrete GPU is used as primary rendering device for PhotoScan.
Best regards,
Alexey Pasumansky,
AgiSoft LLC

hulius

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Re: Photoscan freezes when opening photos in tab
« Reply #2 on: July 19, 2017, 01:07:30 PM »
This is the screenshot. The GPU is loaded correctly and the model view works fine even with many million polygons. I suspect some troubles either with the Windows Creative update or the video driver. I will reinstall video driver and let you know, thank you for the suggestion

Alexey Pasumansky

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Re: Photoscan freezes when opening photos in tab
« Reply #3 on: July 19, 2017, 01:18:47 PM »
Hello hulius,

Sometimes Windows 10 users are complaining that Nahimic application is affecting PhotoScan operations for some reason.
Best regards,
Alexey Pasumansky,
AgiSoft LLC

hulius

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Re: Photoscan freezes when opening photos in tab
« Reply #4 on: July 19, 2017, 04:57:43 PM »
Hello Alexey,
I solved the problem by installing a previous version of the graphic driver (382.33 vs 384.76). Hope this can help somebody else.
Thank you for your assistance.

matt07lx

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Re: Photoscan freezes when opening photos in tab
« Reply #5 on: August 08, 2017, 09:44:18 PM »
Alexey,

I'm experiencing the same exact problem after updating my OS to Windows 10 build 1703. I've tried the newest driver for my GTX 960M (384.94), but that hasn't worked. I'll try downgrading to 382.33 like the previous user.

Alexey Pasumansky

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Re: Photoscan freezes when opening photos in tab
« Reply #6 on: August 08, 2017, 10:06:54 PM »
Hello matt07lx,

I can suggest to perform the clean driver installation, just for case Windows 10 update has affected NVIDIA drivers.
Best regards,
Alexey Pasumansky,
AgiSoft LLC

matt07lx

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Re: Photoscan freezes when opening photos in tab
« Reply #7 on: August 08, 2017, 10:20:49 PM »
I actually just performed a clean install of Windows 10 build 1703 on my laptop, so I don't think it is related to the update. I had noticed the problem first after updating, but had to do a clean install today because of other issues affecting my system.

Sabine

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Re: Photoscan freezes when opening photos in tab
« Reply #8 on: December 04, 2017, 12:08:46 PM »
Hello,
I encounter the same problem, I can not access the image management part. The menus are gone, and the photos are blocking the software.
I reinstalled my graphics card without result. I installed a previous version of the graphics driver but it did not change anything. I am also working on Windows 10.
Thank you in advance for your help

Alexey Pasumansky

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Re: Photoscan freezes when opening photos in tab
« Reply #9 on: December 04, 2017, 12:14:21 PM »
Hello Sabine,

Please check the solution in the related thread:
http://www.agisoft.com/forum/index.php?topic=7556.msg36560#msg36560

And please specify, which graphic card you are using?
Best regards,
Alexey Pasumansky,
AgiSoft LLC

Sabine

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Re: Photoscan freezes when opening photos in tab
« Reply #10 on: December 04, 2017, 04:33:17 PM »
Thank you for your prompt response.
I followed your ideas and opened photoscan in ANGLE compatibility mode which worked perfectly. ;D

For information, I have a card Quadro M1000M V. 385.90 system Windows 10 (V 1709)

Thanks for your work.