Terrible support at agisoft

[Markcraig1987b]

Hi

I submitted a support ticket on the 6th of August. I received a reply the next day asking for more information which I supplied and sent on the 7th of August. Since then I have not had a response or a reply from support. I have tried responding and updating the ticket but nothing.

Is this typical of agisoft support because this is extremely frustrating

[Alexey Pasumansky]

Hello Markcraig1987b,

Sorry to hear that, I'll check what is the status of your support ticket.

[Markcraig1987b]

Thank you for the help. Look forward to an update.

[xovolarjem]

Try creating a new thread and contacting them with all information freshly.

With Regards,
Xovo larjem

[Alexey Pasumansky]

Hello Markcraig1987b,

We are still investigating the issue.

Individually both sub-sets do align well, so the problem could be related to the image matching of the images from different datasets. We are currently checking, if converting floating point TIFF into 8-bit RGBs does make any difference. Since if it works fine, then the problem could be related to the mixture of the data formats.