About Licensing and Activation
- Can I try Agisoft PhotoScan before buying?
Yes, you can. Absolutely free demo version is available on the downloads page. But demo version has save and export feature limitations. If you want to test fully functional trial version of Agisoft PhotoScan, please, send your inquiry to firstname.lastname@example.org.
- I've just received a Trial (License) code from you, but it is not working!!! Activation button is still grayed out although the activation code has been input.
Check that you are running corresponding edition of PhotoScan (Standard or Professional; see About PhotoScan info in Help menu of the program) and have input “O” (letter) NOT “0” (zero) in the activation dialog.
- I'm a Mac OS X user and am trying to activate PhotoScan Pro, but keep getting "Can't write license file. Please make sure that you have write access to /Volumes/.../PhotoScanPro.app/Contents/MacOS folder" message. What should I do?
After unpacking .DMG file, you need to move PhotoScanPro application bundle to any directory on your computer, then start the application from the new location. Don't run PhotoScan from the .DMG archive itself.
- OK, I'm a Mac OS X user and now I have "Can't write license file. Please make sure that you have write access to /private/var/folders/.../AppTranslocation/.../PhotoScanPro.app/Contents/MacOS folder." message. What should I do now?
It looks like Gatekeeper is moving PhotoScanPro application bundle to the temporary folder. So you need either to disable the Gatekeeper or activate PhotoScan Professional from the terminal, running the following command from the folder containing PhotoScan Professional (using --activate argument and passing your license key to it):
PhotoScanPro.app/Contents/MacOS/PhotoScanPro --activate 11111-22222-33333-44444-55555
- How can I buy Agisoft PhotoScan software?
You can purchase a license to activate Agisoft PhotoScan software in online store, with credit card paying option available; or contact a local reseller.
- What is the difference between Educational and Stand-Alone licenses?
Educational license is available exclusively to non-commercial, accredited educational institutions, their employees and students of such institutions. Educational license prohibits all commercial uses of the software. Educational and Stand-Alone licenses differ legally but are technically identical.
- How can I update Agisoft PhotoScan when the new version is released? Is it free?
If you want to update your licensed copy of Agisoft PhotoScan software, download the latest version available from downloads page and install it on the same computing system. The version will be automatically activated with your license key.
- Software tells me that new updates are available, but I can't find where to download updates from. Do I need to buy another license?
Updates are free of charge up to versions 1.9.x; new versions can be downloaded from Downloads Installer page.
- Does Agisoft offer training courses?
Agisoft is focused on software development, however, there is a number of tutorials freely available here to guide you through Agisoft PhotoScan workflow. Our technical support team (email@example.com)would be glad to assist you with any questions you may encounter during data processing.
- How does the network processing work? Do I need separate licenses for each node?
Each computer that is intended to be used as a processing node should have PhotoScan Professional installed and activated with the separate license key. PhotoScan Pro instance acting as a server doesn't require license activation.
- Where is StereoScan? Can't find it on the website.
At the moment this product is no longer supported. The latest installer file can be provided on request.
- Do I need special camera to take pictures for PhotoScan?
Any digital central perspective camera can be used. However, to gain better reconstruction results it is important to use a quality camera with reasonable image resolution. Processing of the imagery taken with pushbroom cameras or moving cameras with slow rolling shutter is likely to result in poor outputs.
- Do I need to arrange photos manually?
No, you do not need to. PhotoScan automatically determines camera positions.
- Can I georeference my model?
Agisoft PhotoScan Professional edition is required for model georeferencing. You can georeference the models using either known locations of camera stations, or ground control points data.
- How can I show the results of my work to friends or clients?
You can export obtained 3D-model in one of the supported formats (e.g. PDF, 3DS, PLY and others) and send the exported model to anyone you wish. Alternatively, the models can be uploaded directly from PhotoScan to such 3D-model hostings like Sketchfab.
- How to make Python script run automatically on starting PhotoScan Professional?
You need to place Python script you wish to be performed on program start-up to the following folder:
for Windows: C:/users/<user name>/AppData/Local/AgiSoft/PhotoScan Pro/scripts/
for Linux: /home/<user>/.local/share/data/Agisoft/PhotoScan Pro/scripts/
for Mac OS: /Users/<user>/Library/Application Support/Agisoft/PhotoScan Pro/scripts/
- Is it possible to run PhotoScan headless from command-line?
It is possible to run Python scripts for PhotoScan Professional from the command line using "-r" argument and passing path to the script as another argument.
- Can I use this software to scan people?
Yes, you can. But please note that scanning people is quite a tricky task and requires multiple camera rig in order to avoid any unwanted effects caused by the fact that the object is not static (breathing, etc should be taken into account). Please also refer to the corresponding section of the Forum for additional information and user experience.
About Frequent Errors
- When running network processing feature I get "registration failed: key rejected" error in the Console, why is this happening?
According to the license agreement PhotoScan instances installed on the different computers should be activated with the separate license keys (doesn't matter whether they are run in GUI mode or as a processing node/server).
- Export DEM/Orthomosaic options are disabled in the File menu, even after activating PhotoScan with the license key, why I can't export them, my model is georeferenced and mesh is generated?
Prior to the export DEM and Orthomosaic should be built using the corresponding options in the Workflow menu. Note that the project file should be saved in PSX format to allow DEM/Orthomosaic generation.
- DEM exported as a TIFF file appears to be black and white when opened in external software. What am I doing wrong?
DEM exported from Agisoft PhotoScan Professional uses floating point TIFFs. Most of standard image viewers and editors can not recognize them. We recommend to use GIS applications to work with DEM, for example, GlobalMapper or Quantum-GIS.
- I'm trying to export orthophoto but always get "Can't export orthophoto" message.
Due to TIFF format specifications Agisoft PhotoScan Professional can not save files larger than 4GB. We recommend to reduce the export resolution, use "Split in blocks" feature or export in BigTIFF format, if your post-processing/analysis software accepts this format.
- I have successfully generated the model, but exported orthophoto is mirrored.
X/Longitude/Easting and Y/Latitude/Northing columns for cameras or markers in the Reference pane are likely to have been mixed or the coordinate system is not properly selected in the Reference pane settings dialog.
- I've exported textured model, but MeshLab doesn't display the texture.
Use shorter filenames for the model and texture (under 8 symbols) and do not input Unicode symbols.
- My model looks pretty in the PhotoScan window, but exported PDF shows only blank page.
Make sure PDF viewer is able to open 3D-PDF documents (for example, latest version of Adobe Acrobat Reader) and the polygon count number / texture atlas is not huge. Recommended number of polygons is 50 000 – 200 000 and texture atlas size not greater than 4096.
- Camera alignment has finished correctly, but I'm getting Can't Build Dense Cloud error. How to proceed?
There are several main reasons for this problem, here are the most likely ones:
- insufficient number of matching points inside the bounding box between pairs of images,
- no enabled cameras,
- problems with enabled OpenCL devices,
- camera calibration issues.
- I've got black (or extremely pixelated) texture, although the colors seem to be shown correctly in the shaded mode.
It is a result of scattered texture atlas that is likely to be caused by a lot of tiny isolated mesh parts in you model. We recommend to use Interpolation during mesh generation and to remove “flying” mesh components using Edit → Gradual selection → Connected components instrument.
- Alignment results in a total mess – all cameras are positioned to the same point!
The most likely reason is that turntable capturing scenario was used without applying masks to the static background. In this case PhotoScan may use feature points found on the background to estimate camera positions, that will lead to the incorrect result.