Agisoft Metashape

Agisoft Metashape => Bug Reports => Topic started by: marilou on March 16, 2019, 10:43:37 PM

Title: "a media resource couldn't be resolved" error when importing video with codecs
Post by: marilou on March 16, 2019, 10:43:37 PM

I am receiving  "a media resource couldn't be resolved" error when importing video even with the k codec mega pack installed to the latest update. I am running a windows 10 update in case the problem resolves!

I am running  on MacBook Pro windows 10 , 32gb ram and nvidia force 1 gb card!
PLEASE help!

I have to import a video of a space for a DEADLINE IN 2 DAYS and I have the video only available in mp4 format!

Title: Re: "a media resource couldn't be resolved" error when importing video with codecs
Post by: Alexey Pasumansky on March 17, 2019, 01:13:31 AM

Hello marilou,

Try installing K-lite codec pack or similar.

Title: Re: "a media resource couldn't be resolved" error when importing video with codecs
Post by: marilou on March 17, 2019, 06:58:39 PM

Thank you for the immediate response.
I installed k mega pack codec to the latest version and I have updated windows 10. The problem remains. (http://)
I send attached an image with the two formats iPhone uses.

Title: Re: "a media resource couldn't be resolved" error when importing video with codecs
Post by: Alexey Pasumansky on March 18, 2019, 05:17:27 PM

Hello marilou,

Please send the example of the video file to support@agisoft.com, so that we could check it on our side.

Title: Re: "a media resource couldn't be resolved" error when importing video with codecs
Post by: dsmapping on April 13, 2024, 07:06:46 AM

Did you ever figure this out? We are having the same issue. Just updated to the latest version of metashape

Title: Re: "a media resource couldn't be resolved" error when importing video with codecs
Post by: Alexey Pasumansky on April 15, 2024, 11:46:40 AM

Hello dsmapping,

What OS you are using?

In case of Windows have you tried to install the latest K-lite codec pack and check if it resolves the issue after system reboot?