Agisoft Metashape

Agisoft Metashape => Bug Reports => Topic started by: rpcoelho on December 20, 2019, 05:40:16 PM

Title: I can not start the AGISOFT software
Post by: rpcoelho on December 20, 2019, 05:40:16 PM

I can not start the AGISOFT software. Is there any problem in validating my account?

Ricardo Motta Pinto Coelho
rpcoelho@globo.com
rpcoelho@ufsj.edu.br

Title: validanting the AGISOFT METASHAPE account
Post by: rpcoelho on December 20, 2019, 05:43:28 PM

I can not validade my account.

Is there any problem with my account (Professional Agisoft Metashape) ?

All I get is a blank white screen afer trying to launch the programe.  No error message. No alternatives.

Ricardo Motta Pinto Coelho
rpcoelho@globo.com
rpcoelho@ufsj.edu.br

Brazil

Title: Re: I can not start the AGISOFT software
Post by: Alexey Pasumansky on December 20, 2019, 05:52:25 PM

Hello Ricardo,

Can you please check that there's no antivirus or firewall that is blocking the application?

Also please specify, which OS version you are using.

Title: Re: I can not start the AGISOFT software
Post by: rpcoelho on December 20, 2019, 06:07:21 PM

I am using WIN 10 and my antivirus is AVG Internet Security and Malware Premium version 4.04


My system
Intel (R) Core  i7 - 3770 CPU @3.4 GHz

Title: Re: I can not start the AGISOFT software
Post by: Alexey Pasumansky on December 20, 2019, 07:07:25 PM

Hello Ricardo,

Some Windows 10 users report that turning off Nahimic application solves the problem. So if you have it running, I recommend to disable it and check, if it solves the problem.

If not, please try to disconnect the computer from Internet, disable antivirus/firewall and try to start Metashape.

Title: Re: I can not start the AGISOFT software
Post by: rpcoelho on December 20, 2019, 07:33:26 PM

Hello Alexey

I do not have Nahimic installed here. I disabled both AVG and Malware bites and internet connection.

No success !

May I remove the Agisoft Metashape and try to install it again?

Best

Ricardo MP Coelho

Title: Re: I can not start the AGISOFT software
Post by: Alexey Pasumansky on December 20, 2019, 07:50:00 PM

Hello Ricardo,

Yes, you can try to re-install Metashape.

I can also suggest to update the GPU drivers to the latest compatible version. If the issue persists, please provide the screenshot of this black window shown upon application start.

Title: Re: I can not start the AGISOFT software
Post by: rpcoelho on December 20, 2019, 07:56:36 PM

Hello Alexey

I finally got the Metashape Agisoft running again after your suggestions!

I will try to update the driver of my GPU (ASUS Phoenix GEFource GTX 1660) as soon as possible

Many thanks for your support  and...

Merry Christmas from Brazil !!!