Agisoft Metashape

Agisoft Metashape => Feature Requests => Topic started by: frank.stremke on June 06, 2020, 10:02:18 PM

Title: space mouse not working anymore
Post by: frank.stremke on June 06, 2020, 10:02:18 PM

hi
iam runnning metashape professionel 1.6.2 build 10247 64bit on Mac OS Catalina 10.15.4
since I upgraded to the latest version my space mouse 3d compact stopped working it is still working fine in other applications and fun enough it is also working if I have the driver settings window of 3d connexion in the foreground I can move my model in metashape but whenever I make agisoft active window by clicking on it I loose the space mouse this behavior is only seen in metashape and only since I updated
any advice
thanks
frank
 

Title: Re: space mouse not working anymore
Post by: Alexey Pasumansky on June 07, 2020, 03:31:19 AM

Hello Frank,

can you please check, if the 3D controller can be utilized properly in the version 1.6.3 pre-release:
https://www.agisoft.com/forum/index.php?topic=12182.0

Title: Re: space mouse not working anymore
Post by: frank.stremke on June 07, 2020, 01:28:13 PM

hi Alexey
ok i will investigate and also crosscheck on my PC
i let you know
frank

Title: Re: space mouse not working anymore
Post by: frank.stremke on June 08, 2020, 12:15:06 AM

ok i testet it on my mac and it showed the exact same behaviour
on my windows machine i tried it and it works but it gives me a lot of jitter and if i need to do nome work other that movenig around i have to disconect the spacemouse since it can randomly move the model
also when switching HID controler on and of in the preferences gave me crashes to desktop on mac and windows

frank

Title: Re: space mouse not working anymore
Post by: frank.stremke on June 08, 2020, 09:37:57 AM

hi
this is ridiculus i have tried all night to get some work done but the current version is constantly crashing to desktop after a few minutes in dense point generation
ccould you please make version 1.5.2 build 7838 availible vor download this is the last one i used sucesfull
thanks
frank

Title: Re: space mouse not working anymore
Post by: Alexey Pasumansky on June 09, 2020, 05:14:36 PM

Hello Frank,

Can you please confirm that you have crashes in the version 1.6.3? I don't see any recent crash reports from your e-mail address.

Most likely reason, is Intel HD compatibility issue that was observed in version 1.6.2.

The older version (1.5.5) can be downloaded from the following page:
https://www.agisoft.com/downloads/installer/

Title: Re: space mouse not working anymore
Post by: frank.stremke on June 09, 2020, 05:38:13 PM

hi
it was on 1.6.2 but I fixed it by switching of HID controller completely and then restart metashape I did not had problems after this
before I deactivated it but did not restart
frank

Title: Re: space mouse not working anymore
Post by: Alexey Pasumansky on June 27, 2020, 02:14:54 AM

Hello Frank,

the crashes should be fixed in the version 1.6.3 build 10732.

As for the jitter, please let me know, if you are still observing that in the most recent version. We have fixed some response delay on Mac OS X for Space Mouse in the latest version as well.

Title: Re: space mouse not working anymore
Post by: frank.stremke on June 27, 2020, 11:36:23 PM

thanks I will try it Monday and come back to you
frank