Agisoft Metashape

Agisoft Metashape => Bug Reports => Topic started by: TXPE on September 28, 2020, 10:32:57 PM

Title: Program crashes when trying to open (1.6.4)
Post by: TXPE on September 28, 2020, 10:32:57 PM

Program simply freezes ("not responding") when trying to open the program.  I've tried to Repair and that hasn't helped.  See log below.

Code: [Select]

2020-09-28 14:21:24 Agisoft Metashape Professional Version: 1.6.4 build 10928 (64 bit)
2020-09-28 14:21:24 Platform: Windows
2020-09-28 14:21:24 CPU: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (desktop)
2020-09-28 14:21:24 CPU family: 6 model: 158 signature: 906ECh
2020-09-28 14:21:24 RAM: 31.8 GB
2020-09-28 14:21:24 OpenGL Vendor: NVIDIA Corporation
2020-09-28 14:21:24 OpenGL Renderer: GeForce RTX 2080/PCIe/SSE2
2020-09-28 14:21:24 OpenGL Version: 4.6.0 NVIDIA 451.67
2020-09-28 14:21:24 Maximum Texture Size: 32768
2020-09-28 14:21:24 Quad Buffered Stereo: not enabled
2020-09-28 14:21:24 ARB_vertex_buffer_object: supported
2020-09-28 14:21:24 ARB_texture_non_power_of_two: supported

Title: Re: Program crashes when trying to open (1.6.4)
Post by: Alexey Pasumansky on September 28, 2020, 10:38:28 PM

Hello TXPE,

Is it possible that there's an antivirus or firewall that blocks Metashape on start? It should check for updates by default shortly after the program start, which may be considered as a suspicious behavior.

Also sometimes Windows 10 users report that Nahimic application affects Metashape, so if you have it installed, please try to temporary disable it.

Title: Re: Program crashes when trying to open (1.6.4)
Post by: TXPE on September 28, 2020, 11:43:50 PM

Thanks, I'll check on Nahimic.

In looking back, I see the problem started after updating Win10 to 2004 version.

Title: Re: Program crashes when trying to open (1.6.4)
Post by: TXPE on September 28, 2020, 11:52:32 PM

I disabled Nahimic service and that fixed it.  I had disabled this before, but I guess the Windows update "fixed" that.  Nahimic also prevents 3d view in Global Mapper to work.

Title: Re: Program crashes when trying to open (1.6.4)
Post by: mcstieg on October 02, 2020, 09:46:32 AM

TXPE can you please tell me how to disable Nahimic?

Title: Re: Program crashes when trying to open (1.6.4)
Post by: jedfrechette on October 03, 2020, 04:33:12 AM

Nahimic is the worst. I've lost count of how many times I've tried to kill it. This is what I did most recently and it seems to be holding for the moment. Credit goes to Reddit user qtschk. (https://www.reddit.com/r/MSI_Gaming/comments/gjp147/how_to_uninstall_nahimic_completely_and_prevent/ft369ru?utm_source=share&utm_medium=web2x&context=3)

• Go to device manager and in properties for nahimic check and copy the hardware id. The devices I blocked are "Software Components > A-Volute Nh3 Audio Effects Component" and "Sound, Video, and Game Controllers > Nahimic mirroring device"
• Go to local group policy editor Configuration > Administrative Templates > System > Device Installation > Device Installation Restrictions.
• Double click the "Prevent installation of devices that match any of these device IDs" and change its status to enabled.
• As the device ID type the nahimic id from step 1.
• Reboot to make sure the policy is fully applied
• Go to device manager and uninstall the nahimic devices from step 1.
• Watch with irrational joy as the devices attempt to reinstall themselves but are blocked.

This method should work until Nahimic decides to change their Hardware Ids. Note that you could also define this as a domain level group policy to kill Nahimic on every machine.