Agisoft Metashape

Agisoft Metashape => General => Topic started by: ugo on May 05, 2017, 03:11:00 PM

Title: Photoscan can't activate
Post by: ugo on May 05, 2017, 03:11:00 PM: Hello,
before 5 hours the photoscan worked good. Than i change system language from deutsch to chinese, now i can't activate the software (always demo). I write the license code to the software, and that show the activate successful, but the software is always demo.
Title: Photoscan can't activate
Post by: ugo on May 05, 2017, 03:31:22 PM: and then i change the language back, that also can'tactivate.
Title: Re: Photoscan can't activate
Post by: Alexey Pasumansky on May 05, 2017, 04:02:37 PM: Hello ugo,

Have you re-installed OS or changed any hardware components since the first activation procedure?

Also which OS you are using.
Title: Re: Photoscan can't activate
Post by: ugo on May 05, 2017, 04:12:01 PM: Quote from: Alexey Pasumansky on May 05, 2017, 04:02:37 PM
Hello ugo,

Have you re-installed OS or changed any hardware components since the first activation procedure?

Also which OS you are using.
No, I just change the language (local) from germany to china, and then change it back. That's the version 1.3.1.
Title: Re: Photoscan can't activate
Post by: ugo on May 05, 2017, 04:28:48 PM: Quote from: Alexey Pasumansky on May 05, 2017, 04:02:37 PM
Hello ugo,

Have you re-installed OS or changed any hardware components since the first activation procedure?

Also which OS you are using.

like this
Title: Re: Photoscan can't activate
Post by: Alexey Pasumansky on May 05, 2017, 04:48:13 PM: Hello ugo,

Can you also provide the screenshot of the black terminal window with the license information displayed when you just start PhotoScan and also Console pane output after the activation key is accepted?
Title: Re: Photoscan can't activate
Post by: ugo on May 05, 2017, 05:26:11 PM: Quote from: Alexey Pasumansky on May 05, 2017, 04:48:13 PM
Hello ugo,

Can you also provide the screenshot of the black terminal window with the license information displayed when you just start PhotoScan and also Console pane output after the activation key is accepted?
Title: Re: Photoscan can't activate
Post by: Alexey Pasumansky on May 05, 2017, 07:04:49 PM: Hello ugo,

I can suggest to execute the following commands from the system terminal window (cmd.exe started with the administrator privileges) and send the both generated files to support@agisoft.com:

Code: [Select]
"C:/Program Files/Agisoft/PhotoScan Pro/photoscan.exe" --deactivate-offline C:/Temp/request1.act
Code: [Select]
"C:/Program Files/Agisoft/PhotoScan Pro/photoscan.exe" --activate-offline 11111-22222-33333-44444-55555 C:/Temp/request2.act
If there are any error messages in the terminal, please also send the screenshots via e-mail.
Title: Re: Photoscan can't activate
Post by: ugo on May 08, 2017, 05:29:49 PM: Quote from: Alexey Pasumansky on May 05, 2017, 07:04:49 PM
Hello ugo,

I can suggest to execute the following commands from the system terminal window (cmd.exe started with the administrator privileges) and send the both generated files to support@agisoft.com:

Code: [Select]
"C:/Program Files/Agisoft/PhotoScan Pro/photoscan.exe" --deactivate-offline C:/Temp/request1.act
Code: [Select]
"C:/Program Files/Agisoft/PhotoScan Pro/photoscan.exe" --activate-offline 11111-22222-33333-44444-55555 C:/Temp/request2.act
If there are any error messages in the terminal, please also send the screenshots via e-mail.
Now I can use it again, but I don't know why. Last friday i just update the windows system.