Agisoft Metashape

Agisoft Metashape => Bug Reports => Topic started by: augeaz on November 21, 2012, 04:02:50 PM

Title: Tools -> Preferences -> Crash
Post by: augeaz on November 21, 2012, 04:02:50 PM

Hello,

Last night I became a new user of Standard edition of Agisoft Photoscan and everything is brilliant except the fact whenever I try to go to Tools -> Preferences the application crashes.

Any advice really welcome

Title: Re: Tools -> Preferences -> Crash
Post by: Alexey Pasumansky on November 21, 2012, 04:05:59 PM

Hello augeaz,

Thank you for reporting.

We assume that the crash is caused by some problems with OpenCL, so we recommend to update the graphic card drivers.

Title: Re: Tools -> Preferences -> Crash
Post by: augeaz on November 21, 2012, 04:25:43 PM

Thanks for a quick response.

I updated my graphic card drivers for my AMD HD 4890

I tried these drivers:

12-6-legacy_vista_win7_64_dd_ccc_whql
and
amd_catalyst_12.6_legacy_win8

I forgot to mention this is a Windows 8 64 OS

Title: Re: Tools -> Preferences -> Crash
Post by: Alexey Pasumansky on November 21, 2012, 05:14:11 PM

Hello augeaz,

There could be some problems with the correct Windows 8 support for the old graphic card driversor there could be also some conflicts with WDDM drivers.

Title: Re: Tools -> Preferences -> Crash
Post by: ajg-cal on November 21, 2012, 07:45:51 PM

amd drivers and windows 8

you are brave!  :)

Title: Re: Tools -> Preferences -> Crash
Post by: augeaz on November 21, 2012, 08:44:09 PM

I can see an graphic card upgrade coming.

Thank you guys for your input, appreciated.

Title: Re: Tools -> Preferences -> Crash
Post by: augeaz on November 23, 2012, 02:07:05 PM

Hello,

I wanted to update you all who could have that problem with older GPU.

I found that solution working for me:

1. Open Control Panel -> Programs -> Uninstall a program
2. Click on AMD Calayst Install Manager then click Change
3. Click Next on the welcome screen
4. Click Uninstall Manager then click Next
5. Click Custom then Next
6. Check box next to AMD APP SDK Runtime then click Next
7. Click Finish

I can open Preferences now.
There is no OpenCL support as side effect I believe.

Title: Re: Tools -> Preferences -> Crash
Post by: Wishgranter on November 24, 2012, 04:20:35 PM

Yes older get no OpenCL support..... invest few bucks and buy something better... the speedup of whol eprocess with GTX560-580 is up to 30 %....

Title: moving agisoft photoscan to a new pc
Post by: augeaz on April 30, 2013, 05:23:32 PM

hello,

I know it's been a while since this topic was attended, but rather than opening a new one I though I will continue here

I saved some money and I went for a new CPU and GPU which took me to new Motherboard and RAM as well as SSD for a new system

can I just move/install agisoft photoscan on to my new pc or there has to be some involvement from an  author to move the licence?

regards
marcin

Title: Re: Tools -> Preferences -> Crash
Post by: Alexey Pasumansky on April 30, 2013, 05:26:16 PM

Hello Marcin,

You need to deactivate PhotoScan on the old computer at first (using Help Menu -> Activate Product dialog). And then use your license key to activate PhotoScan on new PC.

Title: Re: Tools -> Preferences -> Crash
Post by: augeaz on April 30, 2013, 05:38:23 PM

hello Alexey

good I asked that question before releasing my old pc from its duties

thank you

regards
marcin