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Messages - bbuxton

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1
Bug Reports / Re: Please fix the standard installers
« on: May 20, 2019, 06:24:24 AM »
My apologies for waiting so long to reply but to finish my project I just ran Agisoft on MacOs. On switching back to Windows I uninstalled Kaspersky and the software licensed without a hitch. It seems simply turning off protection is not enough. Kaspersky is messy to uninstall too. Any advice on what to do before reinstalling Kaspersky would be very welcome.

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Bug Reports / Re: Please fix the standard installers
« on: April 03, 2019, 12:15:28 PM »
Thanks Mak, your expert solution is just what I need.
Look I have all kinds of 3D, CAD and design applications on my system all running perfectly fine. If there was something wrong with my system I would imagine that I would have run into issues with other applications too.  It is a little bit lazy to put the onus on the user and claim there must be something up with your system. Clearly, there is something wrong with Metashape to completely lock up my computer. I cannot quit the application or use the task manager after launching. The only way to kill the process (Metashape) is to kill the power not ideal under any circumstances.



3
Bug Reports / Re: Please fix the standard installers
« on: March 05, 2019, 03:23:03 PM »
Hello Alexey
The event manager just shows a critical error for the system freeze as 'improper shutdown' and before that the permissions error I fixed in regedit.
For now v1.4.5 has licensed and is working. As curious as I am about the performance improvements for Metashape, I have to stick with what is working now.
Perhaps I will try again with a future update.

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Bug Reports / Re: Please fix the standard installers
« on: March 04, 2019, 02:16:35 PM »
Hello bbuxton,

Have you noticed, which message is shown in the Blue screen before the computer reboots? Usually it contains the error message and related driver/dll which helps to identify the issue. In most cases blue screen is related to hardware/driver issues.

Hello Alexey
I don't get to see anything. The PC will lock up solid while the black licensing window appears. I have no way to interact with the PC other than to hold down the power button for hard shut down. Windows reports the machine did not shut down properly due to Bluescreen on booting following the crash.

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Bug Reports / Re: Please fix the standard installers
« on: March 03, 2019, 04:56:33 PM »
Thank you Alexey
I have finally managed to get Metashape to install but attempting to launch the application locks up my system during the licensing process. Task manager cannot end the processes and eventually bluescreens requiring a hard shutdown via the power button. However, I have finally managed to uninstall 1.3.2 and install v 1.4.5 so that's an improvement

6
Bug Reports / Re: Please fix the standard installers
« on: March 01, 2019, 04:55:03 PM »
Thank you Alexey
yes every installer since v1-3-2 has failed to install. I have not found anything about this issue that would suggest it is an OS issue. I have plenty of other applications on this system that use .msi and they install, update and uninstall just fine. This is looks like a permissions issue specific to that install. I don't know how to fix it because I do not know what the installer is trying to access that causes the issue.

7
Bug Reports / Please fix the standard installers
« on: March 01, 2019, 08:34:47 AM »
The installers for the standard edition of Photoscan/Metashape have been borked on my system since v -1 -3 -2.
The .msi fails and reports a key in an unknown location that cannot be overwritten. There is no way I can troubleshoot an error code like that.
I suspect that the issue may be with the 1-3-2 install as Windows cannot uninstall, repair or reinstall the application and every subsequent installation has failed.
It would be nice to bring the application up to date.

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Bug Reports / Re: Photoscan 1.3.2 x64 (standard) will not launch
« on: July 05, 2017, 05:07:07 PM »
Thank you
Photoscan is working now after changing some settings in Kaspersky..

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Bug Reports / Re: Photoscan 1.3.2 x64 (standard) will not launch
« on: July 05, 2017, 03:24:35 PM »
I'm running Windows 7 pro. Photoscan was working fine a few months ago.
I did try 30 day trial of Photoscan Pro shortly after my last project to look at the ortho mapping and gps features.
Would this have affected my license? When I reinstall, the standard version does not request my license number and because it will not launch I have no way to see if it is a licensing issue.

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Bug Reports / Photoscan 1.3.2 x64 (standard) will not launch
« on: July 05, 2017, 02:08:34 PM »
Photoscan 1.3.2 x64  (standard) will not launch

Worse whatever process is locked prevents system restart or shutdown.
Impossible to kill the process with the task manager.
Is there a link to version 1.3.1 x64 or earlier?

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