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« on: December 12, 2020, 02:11:12 AM »
Hello all. I am aware this issue has been previously raised on an old thread which has advised me to create a new one. I am now desperate to change the geoid on a large data set for a client. I have posted on the old thread, have emailed Agisoft support, have messaged Alexeley personally and have received nothing. Industry requires better service than this from Agisoft and issues like this where the software if not performing should not be left for a community driven forum to try and deal with. Not good enough Agisoft and this experience does influence recommendations of the product over others who offer much superior customer service. I am disappointed to say the least and now have an aggrieved client.
I am unable to set a custom geoid as the known error keeps populating. I have followed the knowledge articles, changed the file name and downloaded the relevant .tiff to the appropriate folder.
So two questions for Agisoft,
1) How is this error corrected please
2) What is a reasonable timeframe to receive customer support?
Regards,
Paul