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General / Blank white page when starting Metashape pro 64 bit

« on: January 12, 2022, 05:44:43 PM »

I helped a department install on new pc (was working on old pc) , software registered.  When starting Metashape pro, I get a blank white page that says Untitled - Agisoft Metashape Professional. Agisoft Viewer works.

Sys info:

PC
OS Name   Microsoft Windows 10 Enterprise
Version   10.0.19044 Build 19044
System Model   30DH00JUUS
System Type   x64-based PC
System SKU   LENOVO_MT_30DH_BU_Think_FM_ThinkStation P340
Processor   Intel(R) Core(TM) i9-10900 CPU @ 2.80GHz, 2808 Mhz, 10 Core(s), 20 Logical Processor(s)

Video
NVIDIA Quadro RTX 4000
perating System:   Windows 10 Enterprise, 64-bit
DirectX version:   12.0
GPU processor:      Quadro RTX 4000
Driver version:      511.09
Driver Type:      DCH
Direct3D feature level:   12_1
CUDA Cores:      2304
Core clock:      1545 MHz
Memory data rate:   13.00 Gbps
Memory interface:   256-bit
Memory bandwidth:   416.06 GB/s
Total available graphics memory:   24428 MB
Dedicated video memory:   8192 MB GDDR6
System video memory:   0 MB
Shared system memory:   16236 MB
Video BIOS version:   90.04.87.00.01
IRQ:         Not used
Bus:         PCI Express x16 Gen3
Device Id:      10DE 1EB1 12A010DE
Part Number:      G160 0500

thanks

Rob