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Bug Reports / Re: metashape trial wont launch and freezes up PC win 7 64bit pro
« on: July 04, 2019, 03:27:26 PM »
Hi,
I can report back that after trying further steps as it seems KIS has a part to play in this, I looked at all ways possible of excluding Agisoft from the attentions of KIS !
I found two places to add the agisoft folder, so ignoring anything agisoft ! just incase adding just the .exe wasnt enough. This must be affecting anyone with KIS, I have the latest version 18.0.0.405(l)
I then launched Metashape AND IT RAN !!!!

see attached image of settings in KIS
I ask you alter the instruction in the install section of the pdf manual for 1.5, see attached....give steps to adding agisoft folder to all possible exclusion settings in KIS.
Contact KIS there might be other settings I havent found yet.
Anyone with raid setup would have had the hot power offs I had to do, wreck the pc requiring hours of setting up raid config again. I know as I used to run raid and hot power off was a death blow.
I ask that Agisoft liaise with KIS and other virus progs on this., as turning off check for updates simply isn't enough. I have never had such lockup oof a PC with other progs, even ctrl alt del showed nothing.
Steve
I can report back that after trying further steps as it seems KIS has a part to play in this, I looked at all ways possible of excluding Agisoft from the attentions of KIS !
I found two places to add the agisoft folder, so ignoring anything agisoft ! just incase adding just the .exe wasnt enough. This must be affecting anyone with KIS, I have the latest version 18.0.0.405(l)
I then launched Metashape AND IT RAN !!!!




see attached image of settings in KIS
I ask you alter the instruction in the install section of the pdf manual for 1.5, see attached....give steps to adding agisoft folder to all possible exclusion settings in KIS.
Contact KIS there might be other settings I havent found yet.
Anyone with raid setup would have had the hot power offs I had to do, wreck the pc requiring hours of setting up raid config again. I know as I used to run raid and hot power off was a death blow.
I ask that Agisoft liaise with KIS and other virus progs on this., as turning off check for updates simply isn't enough. I have never had such lockup oof a PC with other progs, even ctrl alt del showed nothing.
Steve