Being booted into demo mode whilst using a floating licence

[LDBL]

Hello,


I'm using a floating licence via my university, I have the option to borrow the licence so that I need not be constantly connected via the VPN.

Recently, I've experienced Photoscan (v 1.4.2 and 1.4.5) and Metashape, both booting back to demo mode (so no save option and halting my python scripting workflow) even though I've borrowed a licence for 30 days. This is regardless of whether I'm still attached to the VPN or not.

I'm running PS or Metashape on an Ubuntu 18.04 distro.

Is this a PS/Metashape issue or a university issue?

Cheers,

Leon

[Alexey Pasumansky]

Hello Leon,

Are you able to check (or ask administrators to check) if on the server side there's indication regarding the borrowed license from the pool for your account?

Also does the application start in fully functional mode, if you get connected to the license server again?

[LDBL]

Hi Alexey,

I've issued a help request to the server administrator, so just awaiting a reply from him.

Yes, starts in fully functional mode but then reverts to demo (even when connected to the university VPN...which is required to just use the floating licence).

There doesn't appear to be a time frame associated either, for example, it's not regular, like an hourly check, just appears to be random.

I can reconnect, but my workflow has been interrupted by that point (either by a save point or a non demo function).

Cheers,

Leon

[Alexey Pasumansky]

Hello Leon,

So it may happen, even when you borrow the license and disconnect from the university network?

[LDBL]

Unfortunately, Yes. But it's not supposed to...

[Alexey Pasumansky]

Hello Leon,

Can you please send the e-mail to support@agisoft.com regarding this issue?

At the moment I have the guess, that it might be somehow related to the system parameters, for example, if the mac-address of the computer changes depending on the Internet connection type.