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Author Topic: White Blank icons in start menu Question  (Read 668 times)

PROBERT1968

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White Blank icons in start menu Question
« on: February 06, 2019, 09:17:13 PM »
I have a question for you all that installed Metashape .  Do you have Windows 10 ?

When I installed it on my Windows 10 and at the start menu it shows me that the  icons are white blank.

Yes I was able to open and run it fine..

Why is that ?

Is that the bug ?

Alexey Pasumansky

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Re: White Blank icons in start menu Question
« Reply #1 on: February 07, 2019, 03:23:38 PM »
Hello PROBERT1968,

Can you provide the screenshots of this issue?

We are not observing anything similar to your description neither on Windows 10, nor on any other supported OS.

Which graphic card are installed on your computer and which one is used for the OpenGL rendering for Metashape application? Have you tried to update the graphic card drivers?
Best regards,
Alexey Pasumansky,
Agisoft LLC

PROBERT1968

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Re: White Blank icons in start menu Question
« Reply #2 on: February 08, 2019, 09:55:25 PM »
Ok, I will get them to you.  I need to re-install one more time because I had a IT person tried to fix it and had no luck..

I have no admin privilege to fix this.

I'll screenshot  and post it  here.