Missing image path after changing platform

[T.Kahlert]

Hi,

I have a fairly large project (6000+ images, 150GCP) that somewhat outgrew my MacPro. I copied the project to a Windows formatted external HD (E:\) (E:\Project/images/subfolder/imagexyz.jpg). When I opened the project on the new Windows machine for the first time, I had to change the paths to the images' new location on the external drive which worked fine in most instances. However, some images were not located by Metashape, even though they are in exactly the same location where MS says they are not. So when I redefined the path I pointed MS to the same location again. Worse, when I try to redefine the path for multiple images, MS doesn't automatically recognise the primary image and I have to change  and only manages to relink the primary image and ignores all selected subsequent images, even if they are in the same folder. This only happens to a series on images that are store in 2 different sub folders. However, changing their location does not help. I cannot afford to re-load the images, re-tag them and run the entire model again.

Does anyone know how to fix this?

[Alexey Pasumansky]

Hello T.Kahlert,

Do the image files extensions remain the same (no uppercase to lowercase change, for example)? Were the paths in the project stored as absolute?

Can you send chunk.zip and frame.zip from the project folder contents to support@agisoft.com and the screenshots of the folder contents with the images with the full file names visible with the extensions?

[T.Kahlert]

Hello T.Kahlert,

Do the image files extensions remain the same (no uppercase to lowercase change, for example)? Were the paths in the project stored as absolute?

Can you send chunk.zip and frame.zip from the project folder contents to support@agisoft.com and the screenshots of the folder contents with the images with the full file names visible with the extensions?

File extensions are identical, so no confusion between caps and non-caps. File paths are not stored as absolutes. The photos are exactly at the location that the photo-info dialogue shows, yet MS cannot load the image. When I re-load the image the path has not changed but the image now loads correctly. Bulk-changing the images paths does not work. No matter what options I select, MS will only ever change the path for the image from which I opened the context menu.

 I send you requested data to the support email.

[Alexey Pasumansky]

It appeared, that the problem has been related to the modified filenames for the subset of images themselves, so not only the paths have been changed, but a group of camera paths had additional "space" symbol in the filename section.

The issue has been resolved by autoreplacement for such paths in the frame.zip->doc.xml file directly.