"a media resource couldn't be resolved" error when importing video with codecs

[marilou]

I am receiving  "a media resource couldn't be resolved" error when importing video even with the k codec mega pack installed to the latest update. I am running a windows 10 update in case the problem resolves!

I am running  on MacBook Pro windows 10 , 32gb ram and nvidia force 1 gb card!
PLEASE help!

I have to import a video of a space for a DEADLINE IN 2 DAYS and I have the video only available in mp4 format!

[Alexey Pasumansky]

Hello marilou,

Try installing K-lite codec pack or similar.

[marilou]

Thank you for the immediate response.
I installed k mega pack codec to the latest version and I have updated windows 10. The problem remains.
I send attached an image with the two formats iPhone uses.

[Alexey Pasumansky]

Hello marilou,

Please send the example of the video file to support@agisoft.com, so that we could check it on our side.

[dsmapping]

Did you ever figure this out? We are having the same issue. Just updated to the latest version of metashape

[Alexey Pasumansky]

Hello dsmapping,

What OS you are using?

In case of Windows have you tried to install the latest K-lite codec pack and check if it resolves the issue after system reboot?