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Author Topic: "a media resource couldn't be resolved" error when importing video with codecs  (Read 168 times)

marilou

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I am receiving  "a media resource couldn't be resolved" error when importing video even with the k codec mega pack installed to the latest update. I am running a windows 10 update in case the problem resolves!

I am running  on MacBook Pro windows 10 , 32gb ram and nvidia force 1 gb card!
PLEASE help!

I have to import a video of a space for a DEADLINE IN 2 DAYS and I have the video only available in mp4 format!

Alexey Pasumansky

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Hello marilou,

Try installing K-lite codec pack or similar.
Best regards,
Alexey Pasumansky,
AgiSoft LLC

marilou

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Thank you for the immediate response.
I installed k mega pack codec to the latest version and I have updated windows 10. The problem remains.
I send attached an image with the two formats iPhone uses.


Alexey Pasumansky

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Hello marilou,

Please send the example of the video file to support@agisoft.com, so that we could check it on our side.
Best regards,
Alexey Pasumansky,
AgiSoft LLC