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Author Topic: Startup crashes on Photoscan/Metashape  (Read 520 times)

bevenro

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Startup crashes on Photoscan/Metashape
« on: May 23, 2019, 07:51:21 AM »
Various versions of Photoscan crashing on startup?

Hi--I had an old version of photoscan that I last used a year or two ago with no issues, but now I'm getting a "not responding"  error.  Just on a whim, I decided to download Metashape standard to try out the demo, and similarly crashes on startup, with a blank "not responding" window.  I'm wondering if it's conflicting with a graphics driver or some other software--any recommendations?

Thanks!

Steve

Alexey Pasumansky

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Re: Startup crashes on Photoscan/Metashape
« Reply #1 on: May 28, 2019, 06:59:18 PM »
Hello Steve,

If you see the crash reporter dialog, please submit the report and add the link to this thread to the comments field, so that we could identify your report.

Also please specify, which OS version you are using and which GPU is used as a primary OpenGL rendering device for Metashape/PhotoScan?
Best regards,
Alexey Pasumansky,
AgiSoft LLC

KDSTanhope

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Re: Startup crashes on Photoscan/Metashape
« Reply #2 on: June 19, 2019, 05:26:26 PM »
I had issues identical to what is described.

The solution, at least in my case, is peculiar but it works.

Metashape would load up and instantly lock up (Not Responding), showing only a blank white screen.

Machine specs:

Ryzen Threadripper. 64GB RAM. RTX2080TI. Win10 1809. TWO MONITORS.

The last part is important as the program will only freeze up when it loads up on the secondary screen, something it was defaulting to.

Solution was to switch off the second screen. Start up metashape. Close metashape on the primary display and carry on with life. Maybe a display drivers thing.


Alexey Pasumansky

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Re: Startup crashes on Photoscan/Metashape
« Reply #3 on: June 19, 2019, 07:45:13 PM »
Hello KDSTanhope,

Thank you for providing additional information regarding the issue.

Can you please confirm that both monitors in this case are connected to the same graphic card? Please also specify NVIDIA driver version.
Best regards,
Alexey Pasumansky,
AgiSoft LLC

KDSTanhope

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Re: Startup crashes on Photoscan/Metashape
« Reply #4 on: June 27, 2019, 12:55:51 PM »
Hi Alexy.

They are both plugged into the same card. Main screen in to the HDMI port and the secondary screen in the Display port.

Driver version is: 430.86
If you know of a more stable version please let me know.

Melo54

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Re: Startup crashes on Photoscan/Metashape
« Reply #5 on: September 26, 2019, 04:17:24 PM »
Hello,

We have exactly the same crash, with two monitors. Do you have fix it ? It's a big problem for us...


Windows 10 Pro 1809
Intel Core i9-9900K
Nvidia Geforce RTX 2070 with latest driver, 431.86

Log when Metashape crash :

2019-09-26 13:58:29 Agisoft Metashape Professional Version: 1.5.5 build 9097 (64 bit)
2019-09-26 13:58:29 Platform: Windows
2019-09-26 13:58:29 CPU: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (desktop)
2019-09-26 13:58:29 CPU family: 6 model: 158 signature: 906ECh
2019-09-26 13:58:29 RAM: 63.9 GB
2019-09-26 13:58:35 OpenGL Vendor: NVIDIA Corporation
2019-09-26 13:58:35 OpenGL Renderer: GeForce RTX 2070/PCIe/SSE2
2019-09-26 13:58:35 OpenGL Version: 4.6.0 NVIDIA 431.86
2019-09-26 13:58:35 Maximum Texture Size: 32768
2019-09-26 13:58:35 Quad Buffered Stereo: not enabled
2019-09-26 13:58:35 ARB_vertex_buffer_object: supported
2019-09-26 13:58:35 ARB_texture_non_power_of_two: supported

Sometimes, we found this error message in log files : clGetPlatformIDs failed: CL_UNKNOWN_ERROR_CODE_-1001

Thank you

KDSTanhope

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Re: Startup crashes on Photoscan/Metashape
« Reply #6 on: October 15, 2019, 01:56:27 PM »
Hi Melo.

The issue was resolved as such:

Solution was to switch off the second screen. Start up metashape. Close metashape on the primary display and carry on with life.

However more recently a driver update seems to have fixed the issue.