Author Topic: Issue viewing Photos, Orthos, and DEMs  (Read 463 times)


  • Newbie
  • *
  • Posts: 19
    • View Profile
Issue viewing Photos, Orthos, and DEMs
« on: October 04, 2019, 05:38:43 PM »
I'm having an issue within Metashape, the cause of which may actually be outside the software.  Whenever I try to view any images, either the input photos or orthos/DEMs,  the row of icons disappears and the loading image does not move from 0%.  Interestingly, the icons still respond even though they disappear.  Also, if the aspect ratio of the Metashape window is changed, the window will appear squished or stretched.  Screenshots attached.  When the model pane is active, the program works fine.

I don't think the problem is with the software, because I uninstalled version 1.5.3 and replaced it with 1.5.5 and the problem persists.  Any thoughts on other system settings or drivers that may be causing this? 

Alexey Pasumansky

  • Agisoft Technical Support
  • Hero Member
  • *****
  • Posts: 11630
    • View Profile
Re: Issue viewing Photos, Orthos, and DEMs
« Reply #1 on: October 05, 2019, 12:26:38 AM »
Hello jslyder,

I suggest to install latest GPU drivers from the official web-site.

The similar issues have been observed about a year ago on brand-new laptops with preinstalled Windows 10 OS and NVIDIA drivers. Driver version newer than 399.xx solves the problem.
Best regards,
Alexey Pasumansky,
AgiSoft LLC