Crash during dense cloud

[Giancarlo]

Hi everyone, I have had this problem for a few days: when I generate the dense cloud, if I have activated the rolling shutter compensation the software crashes. If I deactivate the GPU it works, if I activate the GPU and I deactivate the compensation it works. Keeping the GPU activated and compensation leads to crash. I tried deleting inel video drivers with DDU, deleting and updating GPU drivers but it doesn't work. Before a few days ago, everything worked perfectly.
I tried to set in Advanced Tweaks main/depth_max_gpu_multiplier 1but it doesn't work.

My build is intel i7 7700k, Radeon RX480 32 GB Ram.

Metashape Professional 1.6.2 build 10247

Can you help me?

[Alexey Pasumansky]

Hello Giancarlo,

If the problem is reproducible, can you please submit the crash report and add this thread number #12079 to the comments field, so that we could identify it?

[Giancarlo]

Hello Giancarlo,

If the problem is reproducible, can you please submit the crash report and add this thread number #12079 to the comments field, so that we could identify it?

Done

[Alexey Pasumansky]

Hello Giancarlo,

The information in the crash report is indicating that there is an issue with the AMD drivers. Can you please specify, if you have the latest compatible driver version installed?
https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480

[Giancarlo]

Driver used was win10-radeon-software-adrenalin-2020-edition-20.4.1-apr2.
Even with an older version of the driver the problem was the same.
If it can help, I replaced the AMD GPU with an nvidia and the problem is gone.