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Author Topic: Crash during dense cloud  (Read 2120 times)

Giancarlo

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Crash during dense cloud
« on: April 09, 2020, 08:07:32 PM »
Hi everyone, I have had this problem for a few days: when I generate the dense cloud, if I have activated the rolling shutter compensation the software crashes. If I deactivate the GPU it works, if I activate the GPU and I deactivate the compensation it works. Keeping the GPU activated and compensation leads to crash. I tried deleting inel video drivers with DDU, deleting and updating GPU drivers but it doesn't work. Before a few days ago, everything worked perfectly.
I tried to set in Advanced Tweaks main/depth_max_gpu_multiplier 1but it doesn't work.

My build is intel i7 7700k, Radeon RX480 32 GB Ram.

Metashape Professional 1.6.2 build 10247

Can you help me?

Alexey Pasumansky

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Re: Crash during dense cloud
« Reply #1 on: April 09, 2020, 08:11:46 PM »
Hello Giancarlo,

If the problem is reproducible, can you please submit the crash report and add this thread number #12079 to the comments field, so that we could identify it?
Best regards,
Alexey Pasumansky,
Agisoft LLC

Giancarlo

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Re: Crash during dense cloud
« Reply #2 on: April 09, 2020, 08:30:21 PM »
Hello Giancarlo,

If the problem is reproducible, can you please submit the crash report and add this thread number #12079 to the comments field, so that we could identify it?

Done

Alexey Pasumansky

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Re: Crash during dense cloud
« Reply #3 on: April 14, 2020, 11:48:19 PM »
Hello Giancarlo,

The information in the crash report is indicating that there is an issue with the AMD drivers. Can you please specify, if you have the latest compatible driver version installed?
https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480
Best regards,
Alexey Pasumansky,
Agisoft LLC

Giancarlo

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Re: Crash during dense cloud
« Reply #4 on: April 15, 2020, 03:24:45 PM »
Driver used was win10-radeon-software-adrenalin-2020-edition-20.4.1-apr2.
Even with an older version of the driver the problem was the same.
If it can help, I replaced the AMD GPU with an nvidia and the problem is gone.