Features
Support
Community
Downloads
Buy
About
Forum
Home
Search
Login
Register
Agisoft Metashape
»
Agisoft Metashape
»
General
»
License Issue
« previous
next »
Print
Pages: [
1
]
Author
Topic: License Issue (Read 1454 times)
jhharwood
Newbie
Posts: 4
License Issue
«
on:
August 04, 2020, 09:25:48 PM »
I'm having a license issue and can't seem to get a response from support email so I'm posting here. We had a license on a machine. The machines HD failed and we need to reset the license.
Please advise on next steps.
Heath,
Logged
Alexey Pasumansky
Agisoft Technical Support
Hero Member
Posts: 14813
Re: License Issue
«
Reply #1 on:
August 04, 2020, 10:13:31 PM »
Hello jhharwood,
I can't find any messages from the e-mail address related to your forum account. Can you please re-send the message to support@agisoft.com.
Logged
Best regards,
Alexey Pasumansky,
Agisoft LLC
jhharwood
Newbie
Posts: 4
Re: License Issue
«
Reply #2 on:
August 05, 2020, 02:17:42 AM »
Would be glad to. Also, anyway you can provide your email for a CC?
Thanks,
Heath
Logged
jhharwood
Newbie
Posts: 4
Re: License Issue
«
Reply #3 on:
August 05, 2020, 03:22:01 AM »
Email Sent to Support@agisoft.com.
Logged
Alexey Pasumansky
Agisoft Technical Support
Hero Member
Posts: 14813
Re: License Issue
«
Reply #4 on:
August 08, 2020, 01:29:50 PM »
Hello Heath,
The issue seems to be resolved now.
If there are any message filters in your organization that may block outgoing messages to @agisoft.com, you may use Helpdesk Portal to submit the ticket and track its status:
https://agisoft.freshdesk.com/support/home
Logged
Best regards,
Alexey Pasumansky,
Agisoft LLC
Print
Pages: [
1
]
« previous
next »
Agisoft Metashape
»
Agisoft Metashape
»
General
»
License Issue
Features
Support
Community
Downloads
Buy
About
Features
Support
Community
Downloads
Buy
About
Metashape presentation
(PDF, 5 Mb)