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Author Topic: License Issue  (Read 837 times)

jhharwood

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License Issue
« on: August 04, 2020, 09:25:48 PM »
I'm having a license issue and can't seem to get a response from support email so I'm posting here.  We had a license on a machine.  The machines HD failed and we need to reset the license. 

Please advise on next steps.

Heath,

Alexey Pasumansky

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Re: License Issue
« Reply #1 on: August 04, 2020, 10:13:31 PM »
Hello jhharwood,

I can't find any messages from the e-mail address related to your forum account. Can you please re-send the message to support@agisoft.com.
Best regards,
Alexey Pasumansky,
Agisoft LLC

jhharwood

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Re: License Issue
« Reply #2 on: August 05, 2020, 02:17:42 AM »
Would be glad to.  Also, anyway you can provide your email for a CC?

Thanks,
Heath

jhharwood

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Re: License Issue
« Reply #3 on: August 05, 2020, 03:22:01 AM »
Email Sent to Support@agisoft.com. 

Alexey Pasumansky

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Re: License Issue
« Reply #4 on: August 08, 2020, 01:29:50 PM »
Hello Heath,

The issue seems to be resolved now.

If there are any message filters in your organization that may block outgoing messages to @agisoft.com, you may use Helpdesk Portal to submit the ticket and track its status:
https://agisoft.freshdesk.com/support/home
Best regards,
Alexey Pasumansky,
Agisoft LLC