Forum

Author Topic: Program crashes when trying to open (1.6.4)  (Read 1629 times)

TXPE

  • Jr. Member
  • **
  • Posts: 54
    • View Profile
Program crashes when trying to open (1.6.4)
« on: September 28, 2020, 10:32:57 PM »
Program simply freezes ("not responding") when trying to open the program.  I've tried to Repair and that hasn't helped.  See log below.

Code: [Select]
2020-09-28 14:21:24 Agisoft Metashape Professional Version: 1.6.4 build 10928 (64 bit)
2020-09-28 14:21:24 Platform: Windows
2020-09-28 14:21:24 CPU: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (desktop)
2020-09-28 14:21:24 CPU family: 6 model: 158 signature: 906ECh
2020-09-28 14:21:24 RAM: 31.8 GB
2020-09-28 14:21:24 OpenGL Vendor: NVIDIA Corporation
2020-09-28 14:21:24 OpenGL Renderer: GeForce RTX 2080/PCIe/SSE2
2020-09-28 14:21:24 OpenGL Version: 4.6.0 NVIDIA 451.67
2020-09-28 14:21:24 Maximum Texture Size: 32768
2020-09-28 14:21:24 Quad Buffered Stereo: not enabled
2020-09-28 14:21:24 ARB_vertex_buffer_object: supported
2020-09-28 14:21:24 ARB_texture_non_power_of_two: supported

Alexey Pasumansky

  • Agisoft Technical Support
  • Hero Member
  • *****
  • Posts: 13912
    • View Profile
Re: Program crashes when trying to open (1.6.4)
« Reply #1 on: September 28, 2020, 10:38:28 PM »
Hello TXPE,

Is it possible that there's an antivirus or firewall that blocks Metashape on start? It should check for updates by default shortly after the program start, which may be considered as a suspicious behavior.

Also sometimes Windows 10 users report that Nahimic application affects Metashape, so if you have it installed, please try to temporary disable it.
Best regards,
Alexey Pasumansky,
Agisoft LLC

TXPE

  • Jr. Member
  • **
  • Posts: 54
    • View Profile
Re: Program crashes when trying to open (1.6.4)
« Reply #2 on: September 28, 2020, 11:43:50 PM »
Thanks, I'll check on Nahimic.

In looking back, I see the problem started after updating Win10 to 2004 version.

TXPE

  • Jr. Member
  • **
  • Posts: 54
    • View Profile
Re: Program crashes when trying to open (1.6.4)
« Reply #3 on: September 28, 2020, 11:52:32 PM »
I disabled Nahimic service and that fixed it.  I had disabled this before, but I guess the Windows update "fixed" that.  Nahimic also prevents 3d view in Global Mapper to work.

mcstieg

  • Jr. Member
  • **
  • Posts: 84
    • View Profile
Re: Program crashes when trying to open (1.6.4)
« Reply #4 on: October 02, 2020, 09:46:32 AM »
TXPE can you please tell me how to disable Nahimic?

jedfrechette

  • Full Member
  • ***
  • Posts: 117
  • Lidar Guys
    • View Profile
    • www.lidarguys.com
Re: Program crashes when trying to open (1.6.4)
« Reply #5 on: October 03, 2020, 04:33:12 AM »
Nahimic is the worst. I've lost count of how many times I've tried to kill it. This is what I did most recently and it seems to be holding for the moment. Credit goes to Reddit user qtschk.

  • Go to device manager and in properties for nahimic check and copy the hardware id. The devices I blocked are "Software Components > A-Volute Nh3 Audio Effects Component" and "Sound, Video, and Game Controllers > Nahimic mirroring device"
  • Go to local group policy editor Configuration > Administrative Templates > System > Device Installation > Device Installation Restrictions.
  • Double click the "Prevent installation of devices that match any of these device IDs" and change its status to enabled.
  • As the device ID type the nahimic id from step 1.
  • Reboot to make sure the policy is fully applied
  • Go to device manager and uninstall the nahimic devices from step 1.
  • Watch with irrational joy as the devices attempt to reinstall themselves but are blocked.

This method should work until Nahimic decides to change their Hardware Ids. Note that you could also define this as a domain level group policy to kill Nahimic on every machine.

Jed