Forum

Author Topic: Metashape is crashing  (Read 6286 times)

guicanarin

  • Newbie
  • *
  • Posts: 32
    • View Profile
Metashape is crashing
« on: October 29, 2020, 02:27:27 AM »
Hello guys!
I'm trying to start a new project but my metashape professional is crashing in "Align Photos" step.
I updated the drivers, i tried to use old versions of metashape, i tried to use just images without control points...
But nothing works... when i press to start to align photos, metashape just close.
Someone can help me?

guicanarin

  • Newbie
  • *
  • Posts: 32
    • View Profile
Re: Metashape is crashing
« Reply #1 on: October 30, 2020, 11:48:09 PM »
Now, it shows another problem.
When i click in GPU tab at preferences, the software just crashes.....
And this is what appears in crash report

"ARB_texture_non_power_of_two: Yes
ARB_vertex_buffer_object: Yes
CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
OpenGLMaxTextureSize: 32768
OpenGLRenderer: GeForce GTX 1060/PCIe/SSE2
OpenGLStereo: No
OpenGLVendor: NVIDIA Corporation
OpenGLVersion: 4.6.0 NVIDIA 456.71
ProductName: Metashape Pro
System: Windows 64bit
SystemMemory: 31.9 GB
Throttleable: 1
URL:
Vendor: Agisoft
Version: 1.5.5.9097
XLog: No license found.
Details: No license for product (-1)
Agisoft Metashape Professional Version: 1.5.5 build 9097 (64 bit)
Platform: Windows
CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (laptop)
CPU family: 6 model: 158 signature: 906E9h
RAM: 31.9 GB
OpenGL Vendor: NVIDIA Corporation
OpenGL Renderer: GeForce GTX 1060/PCIe/SSE2
OpenGL Version: 4.6.0 NVIDIA 456.71
Maximum Texture Size: 32768
Quad Buffered Stereo: not enabled
ARB_vertex_buffer_object: supported
ARB_texture_non_power_of_two: supported
Using simple console. Rich console can be enabled in Preferences dialog.


This report also contains technical information about the state of the application when it crashed."


Someone could help me?

guicanarin

  • Newbie
  • *
  • Posts: 32
    • View Profile
Re: Metashape is crashing
« Reply #2 on: October 30, 2020, 11:52:14 PM »
I updated to the latest version, and keep crashing...

ARB_texture_non_power_of_two: Yes
ARB_vertex_buffer_object: Yes
CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Comments: I'm giving up this software.
I posted in forum and no one helped me.
I need to work with this, but there is no way...
Email: guilhermecanarin@gmail.com
OpenGLMaxTextureSize: 32768
OpenGLRenderer: GeForce GTX 1060/PCIe/SSE2
OpenGLStereo: No
OpenGLVendor: NVIDIA Corporation
OpenGLVersion: 4.6.0 NVIDIA 456.71
ProductName: Metashape Pro
System: Windows 64bit
SystemMemory: 31.9 GB
Throttleable: 1
URL:
Vendor: Agisoft
Version: 1.6.5.11249
XLog: Agisoft Metashape Professional Version: 1.6.5 build 11249 (64 bit)
Platform: Windows
CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (laptop)
CPU family: 6 model: 158 signature: 906E9h
RAM: 31.9 GB
OpenGL Vendor: NVIDIA Corporation
OpenGL Renderer: GeForce GTX 1060/PCIe/SSE2
OpenGL Version: 4.6.0 NVIDIA 456.71
Maximum Texture Size: 32768
Quad Buffered Stereo: not enabled
ARB_vertex_buffer_object: supported
ARB_texture_non_power_of_two: supported
Using simple console. Rich console can be enabled in Preferences dialog.


This report also contains technical information about

guicanarin

  • Newbie
  • *
  • Posts: 32
    • View Profile
Re: Metashape is crashing
« Reply #3 on: October 31, 2020, 12:28:23 AM »
The agisoft support asked me to update intel graphics and worked!!

Alexey Pasumansky

  • Agisoft Technical Support
  • Hero Member
  • *****
  • Posts: 15118
    • View Profile
Re: Metashape is crashing
« Reply #4 on: October 31, 2020, 03:10:48 PM »
Hello guicanarin,

The issue has been related to the outdated Intel HD drivers. Even though everything seems to work fine on your side, I can suggest to disable Intel GPU in the GPU Preferences tab of Metashape window and leave only NVIDIA GPU enabled. Also disable "use CPU" option in the same tab.
Best regards,
Alexey Pasumansky,
Agisoft LLC