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Author Topic: Error starting Metashape with USB-docking station  (Read 3900 times)

mcstieg

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Error starting Metashape with USB-docking station
« on: September 29, 2020, 08:41:59 PM »
Hello everybody!

Whenever I start Metashape a little console pane opens and immediately disappears.
Then an error message pops up. Metashape doesnt start.

When I disconnect my USB 3.0 - docking station (2 monitors, mic, speakers) Metashape starts correctly.

Do you have any solution for that?

THANK YOU VERY MUCH! 

Edit: The docking station is an "i-tec USB 3.0 Dual docking station" with DisplayLink 
« Last Edit: October 02, 2020, 10:48:19 AM by mcstieg »

mcstieg

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Re: Error starting Metashape with USB-docking station
« Reply #1 on: October 30, 2020, 02:29:43 PM »
Nothing? Please help!

Alexey Pasumansky

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Re: Error starting Metashape with USB-docking station
« Reply #2 on: October 31, 2020, 03:13:50 PM »
Hello mcsteig,

Which error message you are observing after the application start? Which GPU you have installed, GPU driver version and OS version?
Best regards,
Alexey Pasumansky,
Agisoft LLC

mcstieg

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Re: Error starting Metashape with USB-docking station
« Reply #3 on: October 31, 2020, 03:38:15 PM »
Hello Alexey!

Lenovo GL72M-7REX with GTX 1050 Ti and Intel HD Graphics 630

Nvidia GeForce Experience 3.20.5.70
GTX Driver 457.09

Win 10 Pro Version 2004 Build 19041.572

The error message is just the Agisoft Crash Reporter telling me that metashape crashed.

Alexey Pasumansky

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Re: Error starting Metashape with USB-docking station
« Reply #4 on: November 01, 2020, 11:10:39 PM »
Hello mcstieg,

Can you please submit the crash report and add this thread number or link to the comments field, so that we could check it?
Best regards,
Alexey Pasumansky,
Agisoft LLC