Metashape crashing intermittently during saves, When it crashes, the whole application disappears, losing all work since last save, if multiple projects are open, they all close. It’s happening once or twice a week at the moment, causing a lot of lost processing time.
If windows is restarted it works again, but if windows is not restarted, attempting to reopen metashape gives message:
“Windows cannot access the spedified device, path or file. You may not have the appropriate permission to access the item.”
The windows user account is not running in admin mode (this is a regulatory requirement for our organisation, we can briefly access admin mode for testing or genuine admin tasks, but it’s time limited). But we’ve never had the issue before, and other machines have worked just fine in this configuration for a long time.
It usually, but not exclusively happens when saving during batch processing runs, we do a lot of batch processing though, so it’s possible it’s “during saving” that it happens. We estimate around 10% of batch runs end in a crash.
First assumption was a hard disk fault, we switched to saving on the OS ssd for a bit and it kept happening.
We have updated to metashape 1.7.2 (12070) by doing an uninstall and reinstall; but the issue is still happening.
The issue started at roughly the same time as python (3.8 ) was installed onto the machine. I suspect this may be involved, but I’m not sure. I’m also not sure what to do about it if it is.
Thank you in advance for any assistance or suggestions.
Topic: Metashape crashing intermittently during saves (Read 5628 times)
