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Author Topic: Error: Can't locate zip directory/Can't open archive  (Read 699 times)

cgg_UH

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Error: Can't locate zip directory/Can't open archive
« on: April 27, 2021, 09:37:16 AM »
Hi everyone. This has been a persistent issue for the last several days. I've been doing some batch processing on Agisoft Cloud. When downloading the project after processing has finished, I keep getting the following errors:

Error: Can't locate zip directory

Error: Can't open archive: .../projectname.files/0/0/depth_maps/data1.zip

I've tried deleting the .psx and the .files directory and reprocessing to no avail. I've tried File>Cloud>Download Project... as an alternative, but still getting the similar errors. For different projects, the error might point to different archives within the depth_map directory (i.e. might be data0.zip, data1.zip, data2.zip, etc.). Coincidentally, I've recently updated to the most recent release, but not sure if that has something to do with it.

Does anybody have an idea what might be going on? Has anybody experienced a similar issue?

Thanks in advance for any help!

Alexey Pasumansky

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Re: Error: Can't locate zip directory/Can't open archive
« Reply #1 on: April 27, 2021, 02:28:34 PM »
Hello cgg_UH,

Please try to re-download the project using 1.7.3 version pre-release:
http://download.agisoft.com/metashape-pro_1_7_3_x64.msi
http://download.agisoft.com/metashape-pro_1_7_3.dmg
http://download.agisoft.com/metashape-pro_1_7_3_amd64.tar.gz

It should improve the stability of the synchronization process with Agisoft Cloud data and fix the issues that could be observed in 1.7.2 version for large files (on macOS and Linux).
Best regards,
Alexey Pasumansky,
Agisoft LLC

cgg_UH

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Re: Error: Can't locate zip directory/Can't open archive
« Reply #2 on: April 29, 2021, 02:35:54 AM »
This did the trick! Thanks for your help, Alexey. Much appreciated.