Mesh texture not visible on laptop?

[Corensia]

Dear Agisoft,

There's an odd occurrence that we noticed where textures processed on two of our laptops both show up as solid black textures (shaded models show up perfectly colored). I've attached the processing parameters for the laptop and also the exact same settings for our desktop where the texture appears just fine.

This started recently (within 1-2 weeks) and happens for every project on those laptops. FYI, the same project opened on the desktop loads the textures without a problem. For GPUs, one laptop is using RTX 2060 Max-Q and the other is an GeForce 940MX. Both are using latest NVIDIA graphic drivers and latest version of Metashape.

Any idea what might be causing this?

[Alexey Pasumansky]

Hello Corensia,

Can you please provide the Console pane output from newly opened Metashape instance on laptop?

Also please check, whether the problem is gone, if you disable "mipmap generation" option in the Advanced Preferences tab of Metashape window on a laptop.

[Corensia]

Hello Alexey,

Unchecking mipmap generation fixed the problem!

Thanks for your help and quick reply.