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Author Topic: Version 1.7.3 Build 12473 (Windows) Model import error  (Read 1548 times)

OakCorp

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Version 1.7.3 Build 12473 (Windows) Model import error
« on: May 26, 2021, 01:36:09 PM »
Starting Metashape with Version 1.7.3 Build 12473 (Windows) and selecting File> Import> Import Model causes Metashape to crash. (Window disappears without error)

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Yuji Yamauchi
OakCorp Support

Alexey Pasumansky

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Re: Version 1.7.3 Build 12473 (Windows) Model import error
« Reply #1 on: May 26, 2021, 03:24:30 PM »
Hello Yuji,

I don't observer similar problems on the test configuration, so the issue could be related to some shell extensions or backup&sync services running in the background.

Do you see any metashape.exe related lines in the Windows Event Viewer -> Windows Logs -> Application section? If so, there should be an indication to the faulty DLL or something similar.
Best regards,
Alexey Pasumansky,
Agisoft LLC

OakCorp

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Re: Version 1.7.3 Build 12473 (Windows) Model import error
« Reply #2 on: May 27, 2021, 10:05:06 AM »
I found the cause. Occurs in an environment where CHITUBOX Basic is installed.
https://www.chitubox.com/en/download/chitubox-free

By default, CHITUBOX generates thumbnail previews of OBJ files etc. in Windows File Explorer. This is causing the crash.

uncheck "Enable thumbnail preview of desktop model" in the CHITUBOX setting, the problem will disappear.

The log of Windows Event Viewer is as follows. Qt5Core is failing

The name of the failing application: metashape.exe、version: 1.0.0.1、timestamp: 0x60ac0ddc
The name of the module that is failing: Qt5Core.dll、version: 5.15.2.0、timestamp 0x609819adException code: 0xc0000409
Fault offset: 0x000000000002497a
The failing application path: C:\Program Files\Agisoft\Metashape Pro\metashape.exe
The failing module path
: C:\Program Files\Agisoft\Metashape Pro\Qt5Core.dll
Report ID: 1e08188d-288b-4746-96de-68a9ee93c75a