Video import not working (tried 1.7 PC and 1.8 Mac)

[jenkinsm]

I tried to import a video in various formats but nothing worked. I used both 1.7.1 on a PC and 1.8 on a Mac. The PC gave an error and the Mac did nothing after proceeding from the video import dialog box.

What are the exact codec specifications that Metashape will accept? The manual talks about the container only (mpy, mov, etc.) but does not mention the codec requirements or limitations.

Also, does it have a resolution limit? These are 4K videos shot on an iPhone.

[c-r-o-n-o-s]

I think you need the H. 265 codec.
If the decoder is not on your computer, it will not work.
The video import from Metashape does nothing other than save video in pictures.
Metashape itself does not have any codecs for this, but only takes those from the operating system.

[CheeseAndJamSandwich]

This might work.....
Search Microsoft Store for the "HEVC Video Extensions from the Device Manufacturer" app... i think this will enable the HEVC codec for you...
Also here...
https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq

Microsoft want to change you money to install the HEVC codec, but installing this specific app used to bypass this scam...  I don't know if it's still available, but it is still listed in my 'Owned' apps, so i can reinstall it after clean installs.