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Author Topic: Error deactivating Metashape  (Read 574 times)

PeterB

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Error deactivating Metashape
« on: November 18, 2021, 12:59:04 AM »
I can't deactivate Metashape Pro on my Windows 10 Dell. I go Help . . .Activate Product... and then in the message window that says "Metashape Professional is already activated" I click Deactivate..., confirm "Deactivate Metashape Professional?" with a Yes, allow the app to make changes to my device, and then get a message saying "Unexpected error occurred." (screenshot attached). I would like to transfer the license to my M1 MacBook Pro to see how it does. I have tried multiple times, including from a fresh reboot. Any ideas?

Alexey Pasumansky

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Re: Error deactivating Metashape
« Reply #1 on: November 18, 2021, 02:12:41 PM »
Hello PeterB,

Please contact support@agisoft.com and send the .lic files that you have in Metashape Pro installation directory to that email address.
Best regards,
Alexey Pasumansky,
Agisoft LLC