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Author Topic: DNS error on license server  (Read 12748 times)

Yoann Courtois

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DNS error on license server
« on: March 07, 2022, 07:09:42 PM »
Dear Agisoft team,

We are currently encountering a problem to access to our license server. The DNS access looks down.
All our process are then currently stopped.

Regards
« Last Edit: March 07, 2022, 07:38:36 PM by Alexey Pasumansky »
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Yoann COURTOIS
R&D Engineer in photogrammetric process and mobile application
Lyon, FRANCE
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Alexey Pasumansky

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Re: DNS error on license server
« Reply #1 on: March 07, 2022, 07:38:19 PM »
Hello Yoann,

We are currently trying to resolve the issue of the unexpected activation server termination.

If you are observing the problems with rehostable license activation/deactivation, please send to support@agisoft.com the first sections of the license keys that you have problems with.

In case you have global floating license server on RLM-cloud, please send the related primary/failover license files to support@agisoft.com.

As soon as we have a solution, even a temporary one, we will suggest it to everyone, who observe the activation issues.
Best regards,
Alexey Pasumansky,
Agisoft LLC

Yoann Courtois

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Re: DNS error on license server
« Reply #2 on: March 07, 2022, 07:52:54 PM »
Hello Alexey,

Thanks for your reply.
Our license references will soon be sent to your support.

Hope you will be able to solve the problem.

Regards
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Yoann COURTOIS
R&D Engineer in photogrammetric process and mobile application
Lyon, FRANCE
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Alexey Pasumansky

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Re: DNS error on license server
« Reply #3 on: March 07, 2022, 08:50:22 PM »
Hello Yoann,

I have sent the reply to your colleagues via helpdesk system.
Best regards,
Alexey Pasumansky,
Agisoft LLC

Yoann Courtois

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Re: DNS error on license server
« Reply #4 on: March 08, 2022, 04:40:29 PM »
Thanks for your help.

Everything has been well fixed this morning.

Sincerely,
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Yoann COURTOIS
R&D Engineer in photogrammetric process and mobile application
Lyon, FRANCE
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as

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Re: DNS error on license server
« Reply #5 on: March 14, 2022, 11:16:08 AM »
Hello Alexey

From last Friday until now again the licensing server is revoting activation/deactivation requests. The answer looks like:

~/metashape-pro/metashape.sh --deactivate
Error requesting license revoke
Unexpected error occurred.
Details: Activation Pro Unlicensed (-160)


Are you able ping your college from the help desk again ?

Thank you


Alexey Pasumansky

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Re: DNS error on license server
« Reply #6 on: March 14, 2022, 11:36:40 AM »
Hello Adrian,

Currently all activation and deactivation operations for Professional edition of Metashape are managed manually. We are doing our best to manage the requests as fast as possible, but if you require to transfer the licenses frequently, please consider using temporary offline license attached to our official announcement:
https://agisoft.freshdesk.com/support/solutions/articles/31000164657-agisoft-metashape-pro-license-file-till-august-31-2022
Best regards,
Alexey Pasumansky,
Agisoft LLC

harrytwomey

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Re: DNS error on license server
« Reply #7 on: July 30, 2024, 12:22:25 PM »
Hello

I believe this has happened again, we cant move the license today.

Damian

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Re: DNS error on license server
« Reply #8 on: July 30, 2024, 01:27:49 PM »
Neither can we, I ahve already sent message and created a ticket about this issue.

Alexey Pasumansky

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Re: DNS error on license server
« Reply #9 on: July 30, 2024, 03:25:43 PM »
Hi,

there is a problem on the hosting provider side, we are trying to find the solution as soon as possible.

Our apologies for inconvenience.
Best regards,
Alexey Pasumansky,
Agisoft LLC

Damian

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Re: DNS error on license server
« Reply #10 on: July 31, 2024, 10:37:37 AM »
Any update on situation? We cannot activate it since Monday and clients are waiting.

Hi,

there is a problem on the hosting provider side, we are trying to find the solution as soon as possible.

Our apologies for inconvenience.

Alexey Pasumansky

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Re: DNS error on license server
« Reply #11 on: July 31, 2024, 04:25:52 PM »
Hello Damian,

Please send a message to support@agisoft.com, so that we could provide a temporary license to you.

It could take a few days to restore the proper functioning of the activation system.
Best regards,
Alexey Pasumansky,
Agisoft LLC

Alexey Pasumansky

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Re: DNS error on license server
« Reply #12 on: August 01, 2024, 01:39:06 PM »
The activation server should be working again now (in some cases may take time to update DNS), but in case of any issues, please contact support@agisoft.com.
Best regards,
Alexey Pasumansky,
Agisoft LLC

kylemryan

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Re: DNS error on license server
« Reply #13 on: August 03, 2024, 06:59:58 PM »
I just tried to re-activate a license and it's still not working for me.

Alexey Pasumansky

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Re: DNS error on license server
« Reply #14 on: August 06, 2024, 12:09:37 PM »
Hello kylemryan,

Please contact support@agisoft.com and describe the problem that you are facing, additionally please specify in the email the first section of the license key that you are trying to activate.
Best regards,
Alexey Pasumansky,
Agisoft LLC