DNS error on license server

[Yoann Courtois]

Dear Agisoft team,

We are currently encountering a problem to access to our license server. The DNS access looks down.
All our process are then currently stopped.

Regards

[Alexey Pasumansky]

Hello Yoann,

We are currently trying to resolve the issue of the unexpected activation server termination.

If you are observing the problems with rehostable license activation/deactivation, please send to support@agisoft.com the first sections of the license keys that you have problems with.

In case you have global floating license server on RLM-cloud, please send the related primary/failover license files to support@agisoft.com.

As soon as we have a solution, even a temporary one, we will suggest it to everyone, who observe the activation issues.

[Yoann Courtois]

Hello Alexey,

Thanks for your reply.
Our license references will soon be sent to your support.

Hope you will be able to solve the problem.

Regards

[Alexey Pasumansky]

Hello Yoann,

I have sent the reply to your colleagues via helpdesk system.

[Yoann Courtois]

Thanks for your help.

Everything has been well fixed this morning.

Sincerely,

[as]

Hello Alexey

From last Friday until now again the licensing server is revoting activation/deactivation requests. The answer looks like:

~/metashape-pro/metashape.sh --deactivate
Error requesting license revoke
Unexpected error occurred.
Details: Activation Pro Unlicensed (-160)

Are you able ping your college from the help desk again ?

Thank you

[Alexey Pasumansky]

Hello Adrian,

Currently all activation and deactivation operations for Professional edition of Metashape are managed manually. We are doing our best to manage the requests as fast as possible, but if you require to transfer the licenses frequently, please consider using temporary offline license attached to our official announcement:
https://agisoft.freshdesk.com/support/solutions/articles/31000164657-agisoft-metashape-pro-license-file-till-august-31-2022

[harrytwomey]

Hello

I believe this has happened again, we cant move the license today.

[Damian]

Neither can we, I ahve already sent message and created a ticket about this issue.

[Alexey Pasumansky]

Hi,

there is a problem on the hosting provider side, we are trying to find the solution as soon as possible.

Our apologies for inconvenience.

[Damian]

Any update on situation? We cannot activate it since Monday and clients are waiting.

Hi,

there is a problem on the hosting provider side, we are trying to find the solution as soon as possible.

Our apologies for inconvenience.

[Alexey Pasumansky]

Hello Damian,

Please send a message to support@agisoft.com, so that we could provide a temporary license to you.

It could take a few days to restore the proper functioning of the activation system.

[Alexey Pasumansky]

The activation server should be working again now (in some cases may take time to update DNS), but in case of any issues, please contact support@agisoft.com.

[kylemryan]

I just tried to re-activate a license and it's still not working for me.

[Alexey Pasumansky]

Hello kylemryan,

Please contact support@agisoft.com and describe the problem that you are facing, additionally please specify in the email the first section of the license key that you are trying to activate.