Forum

Author Topic: Installation Issues Windows 11 machine  (Read 1944 times)

SMcMurray1

  • Newbie
  • *
  • Posts: 6
    • View Profile
Installation Issues Windows 11 machine
« on: May 03, 2022, 02:24:46 AM »
Hi we have just upgraded our processing PC to windows 11 and installed the latest version of Metashape 1.8.3 - it seems to have installed ok but when we open the program we get the attached error message :
that says " A referral was returned from the server"

Any help is appreciated

Regards
Steve McMurray

Alexey Pasumansky

  • Agisoft Technical Support
  • Hero Member
  • *****
  • Posts: 14927
    • View Profile
Re: Installation Issues Windows 11 machine
« Reply #1 on: May 03, 2022, 04:29:37 PM »
Hello Steve,

We haven't faced such issue on our side, but according to the Internet search results "A referral was returned from the server" - is a OS related problem, which can be fixed by disabling UAC (User Account Control). The error doesn't seem to be specific to Windows 11 and may be observed in older OS versions.

Please check the solutions mentioned in the following articles:
https://docs.microsoft.com/en-us/answers/questions/149564/a-referral-was-returned-from-the-server.html
https://www.technipages.com/windows-a-referral-was-returned-from-the-server-error-fix
https://www.repairwin.com/fix-a-referral-was-returned-from-the-server-error/#:~:text=The%20%22A%20referral%20was%20returned,is%20enabled%20on%20the%20system%20. (check solution #2)
Best regards,
Alexey Pasumansky,
Agisoft LLC