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Author Topic: Crash when importing a video  (Read 1116 times)

AndreasZ

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Crash when importing a video
« on: August 09, 2022, 07:29:32 PM »
Hello everyone,

i just wanted to upload a video filmed with my dji mini 3 pro (2,45gb) but everytime I try Agisoft crashes totaly.
Does anyone know how to fix this ?
Version 1.8.2 build 14127 (64bit)

Thanks in advance!

AndreasZ

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Re: Crash when importing a video
« Reply #1 on: August 09, 2022, 07:38:43 PM »
Edit: I just updated Agisoft to 1.8.4 but I still have the same issue...

AndreasZ

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Re: Crash when importing a video
« Reply #2 on: August 09, 2022, 07:49:37 PM »
Again an update :)
It works now. I had to move my videos from the external harddrive to the computer now everything works just fine.

Alexey Pasumansky

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Re: Crash when importing a video
« Reply #3 on: August 15, 2022, 04:08:42 PM »
Hello AndreasZ,

When you have observed the crashes, which OS version have you used and which kind of the external drive connection has been utilized?
Best regards,
Alexey Pasumansky,
Agisoft LLC

smiller

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Re: Crash when importing a video
« Reply #4 on: October 10, 2022, 10:27:58 AM »
When importing video it works after one video, but when you try to import another video (second video) it crashes. Work around is to import video, save, then re-open and import second video.

Alexey Pasumansky

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Re: Crash when importing a video
« Reply #5 on: October 10, 2022, 01:09:08 PM »
Hello smiller,

Which OS version you are using and what Metashape version?
Best regards,
Alexey Pasumansky,
Agisoft LLC

DogFather

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Re: Crash when importing a video
« Reply #6 on: November 24, 2022, 06:52:01 PM »
Hi. I am having the same issue after upgrading my machine.

I am running Linux Mint 21 with Metashape 1.8.4

I cannot get the video preview to play and after trying anything on the video import menu the program becomes unresponsive and I have to force quit.

RVC-Juan

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Re: Crash when importing a video
« Reply #7 on: December 02, 2022, 05:14:15 PM »
Same here with windows 10, I've installed the4 K-lite codec pack etc etc. But it's just an instant crash on import

Alexey Pasumansky

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Re: Crash when importing a video
« Reply #8 on: December 02, 2022, 05:56:23 PM »
Please check, if you are observing the same problem in Metashape 1.8.5 pre-release. In case the issue persists, please submit the crash report and add the link to this thread to the comments field.

https://s3-eu-west-1.amazonaws.com/download.agisoft.com/metashape-pro_1_8_5_x64.msi                             Windows
https://s3-eu-west-1.amazonaws.com/download.agisoft.com/metashape-pro_1_8_5.dmg                                    macOS
https://s3-eu-west-1.amazonaws.com/download.agisoft.com/metashape-pro_1_8_5_amd64.tar.gz                   Linux

https://s3-eu-west-1.amazonaws.com/download.agisoft.com/metashape_1_8_5_x64.msi                             Windows
https://s3-eu-west-1.amazonaws.com/download.agisoft.com/metashape_1_8_5.dmg                                    macOS
https://s3-eu-west-1.amazonaws.com/download.agisoft.com/metashape_1_8_5_amd64.tar.gz                   Linux
Best regards,
Alexey Pasumansky,
Agisoft LLC