Agisoft Cloud Bug Reports

[Ilya Shevelev]

Dear users,
 
This topic is considered to be used for bug reports related to Agisoft Cloud  platform.
 
In case you are facing any issues with the platform we recommend you to submit a support ticket using our support portal .

However feel free to use this topic to report and discuss issues and problems you face when working with the platform.
 
If you have no particular bug to report but want to rate the platform we would appreciate it if you take a short survey on your experience with the platform so we can continue improving it with regard to your feedback.
 

[Paulo]

Hello,

I am uploading a Project to cloud containing 1.10 GB of photos and 1 GB of Project files.
After uploading the photos (close to 5 hours), it starts to upload project files and the estimated time left is way off as the time used includes the time for photos upload so time left is estimated as 7 days and... which is clearly wrong...

[Ilya Shevelev]

Hello Paul,

Thank you for reporting the issue, the fix will be delivered with the next release.

[dcobra]

cloud.agisoft.com seems to be down.  When I try to load the webpage I just get a white screen.

[Ilya Shevelev]

Hello,

Thank you for reporting the issue. We had temporary issues with infrastructure, now everything is fixed and platform operates normally.

[letteney]

I am having an issue with cloud processing of laser scan data. I have a project which includes geo-rectified drone photos, handheld camera photos (no locational data), and structured laser scan data, all of the same space. I used the Agisoft cloud to process a model for the drone and handheld photos, but when I try to align the laser scan data in a separate chunk through the Agisoft cloud, I receive an error which reads: "Can't open file: no such file or directory (2):" After attempting to process the laser scan data in the cloud, I can no longer process any of the image data in the cloud — I receive the same error for any type of processing.


I have confirmed that the project still exists on the cloud platform, and I have run the model from scratch in a new project. The issue persists; please advise.

[Ilya Shevelev]

Hello,

Thank you for reporting the issue.

Can you please invite me to the project so I can review what's wrong and propose a solution or workaround?

To invite someone  to the project:

1. Click the Share button on the project visualization page or select Share option in the project's menu on My Projects page.
2. In the Share pop-up turn on With invited people option, enter the email of the person you want to invite and click the Invite button.
 

[Paulo]

Hello,

I have a project  called Oblicuas_Huasteca with some 2600 fotos aligned, with a dem that I have uploaded to Cloud. However when I try to publish, it gets to 100% and then says wait a minute that extends to many many minutes before giving a Publication error. Could you help, please?

I have shared the project with support...

Thanks,

[Alexey Pasumansky]

Hello Paul,

Seems that it has something to do with the vertical datum, for some reason DEM export during the publication fails with "vertical datum out of range" error, we are currently checking the reason of the problem.

[Paulo]

Thank you Alexey,

yes the project uses vertical datum  GGM2010 which is downloadable from your Geoids page....

[Alexey Pasumansky]

Hello Paul,

The problem should be fixed with the latest Agisoft Cloud update:
https://www.agisoft.com/forum/index.php?topic=15081.msg68206#msg68206

[Paulo]

Hello Paul,

The problem should be fixed with the latest Agisoft Cloud update:
https://www.agisoft.com/forum/index.php?topic=15081.msg68206#msg68206

Spasiba Alexey