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License Deactivation/Reactivation Issues - Cannot connect to license server
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Topic: License Deactivation/Reactivation Issues - Cannot connect to license server (Read 687 times)
RVC-Juan
Newbie
Posts: 13
License Deactivation/Reactivation Issues - Cannot connect to license server
«
on:
March 24, 2023, 02:08:03 PM »
Has anyone else lost the ability to deactivated/activate Metashape?
Nothing has changed with my network and circa yesterday afternoon I seem to not be able to access the license server anymore?
Just checking before I spend a bunch of time on it that it's not a similar issue to last summer?
«
Last Edit: March 24, 2023, 05:14:58 PM by RVC-Juan
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Alexey Pasumansky
Agisoft Technical Support
Hero Member
Posts: 14813
Re: License Deactivation/Reactivation Issues - Cannot connect to license server
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Reply #1 on:
March 24, 2023, 02:56:37 PM »
Hello RVC-Juan,
What version you are using 1.x or 2.x?
We are not observing any issues with both activation servers recently, so might be some temporary connection issues between your machine and activation server.
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Best regards,
Alexey Pasumansky,
Agisoft LLC
RVC-Juan
Newbie
Posts: 13
Re: License Deactivation/Reactivation Issues - Cannot connect to license server
«
Reply #2 on:
March 24, 2023, 04:45:19 PM »
Currently 1.8.3.14331
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RVC-Juan
Newbie
Posts: 13
Re: License Deactivation/Reactivation Issues - Cannot connect to license server
«
Reply #3 on:
March 24, 2023, 05:14:30 PM »
Solved!!
For anyone who may be in a similar situation in the future:
I run Metashape in network processing mode. Each Linux node runs it's Metashape node script as a systemd service (which will auto start on boot and auto restart in event of OoM error etc).
To successfully deactivate I had to manually stop the service first.
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