Forum

Author Topic: Floating license not recognise  (Read 1768 times)

juacarri

  • Newbie
  • *
  • Posts: 15
    • View Profile
Floating license not recognise
« on: May 28, 2023, 03:11:54 PM »
Hi, I just installed Metashape Pro on a new machine and there is no way to get it to read the license from the server (it is in a classroom with 20 other computers that are connected to the license server and work properly). Any idea how to fix it?

Alexey Pasumansky

  • Agisoft Technical Support
  • Hero Member
  • *****
  • Posts: 14813
    • View Profile
Re: Floating license not recognise
« Reply #1 on: May 29, 2023, 10:57:30 AM »
Hello juacarri,

Please specify, if you are using RLM server or Agisoft License Server for the floating licenses and what Metashape Pro version is installed?
Note that RLM server is compatible only with Metashape Pro 1.x versions, whereas Agisoft FLS - with Metashape Pro 2.x versions.
Best regards,
Alexey Pasumansky,
Agisoft LLC

juacarri

  • Newbie
  • *
  • Posts: 15
    • View Profile
Re: Floating license not recognise
« Reply #2 on: May 29, 2023, 04:20:50 PM »
Thanks for your fast reply Alexey. I'm using the RLM server, the version is 1.5.3. The PC is connected to the server, as we have floating licenses of other software (ArcGIS) and the PC recognize them.

Alexey Pasumansky

  • Agisoft Technical Support
  • Hero Member
  • *****
  • Posts: 14813
    • View Profile
Re: Floating license not recognise
« Reply #3 on: May 29, 2023, 05:42:50 PM »
Hello juacarri,

RLM server communicates with the client via two TCP ports: RLM port and ISV port - you can check both numbers on the server side via web-interface or log/diagnostics. Check from the client's side, that it can reach license server via its IP in the local network (or hostname) and both ports.

Also on the client's side you can create server.lic file in the following format:
Code: [Select]
HOST 111.222.333.4444 any 5053use server IP or hostname instead of 111.222.333.444 from the example. 5053 stands for RLM port.

Alternatively use agisoft_LICENSE in port@address format.

P.S. If you are using macOS, you need to create the following directory if it doesn't exist and give full access privileges:
Code: [Select]
sudo mkdir "/Library/Application Support/Reprise"and
Code: [Select]
sudo chmod 777 "/Library/Application Support/Reprise"
« Last Edit: May 29, 2023, 05:49:21 PM by Alexey Pasumansky »
Best regards,
Alexey Pasumansky,
Agisoft LLC

juacarri

  • Newbie
  • *
  • Posts: 15
    • View Profile
Re: Floating license not recognise
« Reply #4 on: May 29, 2023, 06:42:05 PM »
It works like a charm the file "server.lic". Thanks Alexei!