Can't Refine Mesh:Can't open file;the device does not recognize the command(22)

[PineMountain]

While trying to use the Mesh tool Refine I am getting the following error:

Can't open file; the device does not recognize the command (22)

I have tried different settings but am getting the same error after 3-5 seconds of processing.

Right now settings are at:

Quality: High
Iterations: 5
Smoothness: .10

I noticed a similar post with the same error message trying to use a different tool, so it looks to be some type of bug?
Has anyone received this as well using refine or a different tool?

Thanks,
Ryan

[Alexey Pasumansky]

Hello Ryan,

What version of Metashape you are using and whether there are any Laser Scans in the active chunk?

[PineMountain]

Hi Alexey,

Version I am using is 2.0,1 build 15986 (64 bit)

Yes there are laser scans.

Ryan

[harrytwomey]

Was there any resolution to this? I just encountered the same issue using 2.0.2.16305

8,000,000 Faces Mesh from 6063 align 4K images (Mavic 3E) and 131 E57 Laser Scans, which I attempted to refine with default settings (Quality=High/Iterations=10/Smoothness=0.50) and also with lesser settings of (Quality=Medium/Iterations=5/Smoothness=0.50) and got the same error (Can't open File: The Sysyme cannot find the path specified (3))

[Alexey Pasumansky]

Refine mesh currently doesn't support laser scans, so you need to disable panoramas associated to the laser scans, before running Refine Mesh operation.

However, I am not sure, why this operation is required at all for the projects where mesh has been generated based on the laser scan data. Ryan or Harry, can you please elaborate on what is the purpose of mesh refinement for such projects?