"Unsupported depth images format" error when import depth map

[Phogi]

Hi,

I'm trying the Metashape 2.0 with the import depth map function from mobile data, according to some threads and this article: https://agisoft.freshdesk.com/support/solutions/articles/31000162212-smart-cameras-with-depth-sensor-data-processing#:~:text=Starting%20from%20Metashape%20Professional%202.0,depth%20sensor%20or%20similar%20devices. it should be working, but it doesn't.

I did try one image and the log has some weird info showed:

2023-12-07 17:17:09 ImportDepthImages: filenames = C:/Users/Downloads/test/Image_000565.jpg, image_path = C:/Users/Downloads/test/{filename}_{filenum}.tif
2023-12-07 17:17:09 Importing depth images...
2023-12-07 17:17:09 Embedded depth data is not found for the photo C:/Users/Downloads/test/Image_000565.jpg
2023-12-07 17:17:09 Finished processing in 0.021 sec (exit code 1)
2023-12-07 17:17:11 Finished processing in 0.001 sec (exit code 1)
2023-12-07 17:17:11 lm optimize: xxx--------------------------- 8.69652e-05 -> 6.37154e-14
2023-12-07 17:17:11 Calibration initialized, mean error = 9.01071e-14 pix, max error = 5.08423e-13 pix

The RGB image was Image_000565.jpg, while the depth map image is Image_000565.tif.

The image dimensions is different but the aspect ratio is the same. Can you help if anything I'm wrong?

Thank you!