Agisoft Cloud Area Feature not working properly

[AlexMavic3E]

Hello,

The area feature is not working properly. The size is not correct. the coverage jumps around and when i put my points and zoom in and out the points change locations.

[AlexMavic3E]

I have a 3d model and 3 geotiff orthos of the same map area. I can make regular area measurements on the 3d model. but when i hide the 3d model and make measurements on the 2d ortho thats when the are feature doesnt work properly. I need to make area measurements on the 2d layer because the mapping was done 3 months apart and i need to make the area measuremnts on the latest map.

[Ilya Shevelev]

Dear Alex,

Thank you for reporting the issue.

It seems that when you draw a polygon on an orthomosaic some vertices are placed under the earth surface, which leads to the behavior you are observing.

What you can do at the moment is move misplaced vertices to desired positions, in order to do that select the polygon then click and drag the vertex to the desired position.

Meanwhile we will investigate the issue further and hopefully come up with the fix shortly.

[AlexMavic3E]

Thanks for your reply. Ill wait until the issue is resolved then make my measurements.

[Ilya Shevelev]

Dear Alex,

Please note that due to our standard release procedure, a fix should not be expected for at least a week.

[Ilya Shevelev]

Dear Alex,

The fix is deployed now.

Should you face any other issue please submit a support ticket there: https://agisoft.freshdesk.com/support/tickets/new