Can’t write licence file for metashape pro in Linux

[dac89]

Hi everyone,

I am new to using Agisoft metashape pro and am wanting to use the 30 free trial. I am using it on Linux, Ubuntu 20. I get this error when I try to activate the trial: Can’t write licence file. Please make sure that you have write access to Var/lib/tmp/agisoft/licensing/licences folder.

I have seen similar problems to this; however, they are for windows os and say to move the metashape folder to the applications folder, which I don’t seem to have in Linux. Also I checked in the tmp folder and there is no Agisoft folder. I also gave the licences folder in the metashape folder write authority already. Any suggestions for how to fix this would be much appreciated thanks!

Dan

[Alexey Pasumansky]

Hello Dan,

What version of Metashape Pro you are using and whether AGISOFT_LICENSE_PATH or AGISOFT_LICENSE_DIR environment variables are defined on your system?

[dac89]

Hi Alexey,

Thanks for your answer. I just downloaded the most recent version of metashape pro. So it is version 2.1.1.17821.

With regards to your second question, I was not exactly sure how to check that but I tried echo $AGISOFT_LICENSE_PATH  and the same for the other veriable. This gave me nothing, so I assume they are not defined then. I did this from the root directory (/).

Thanks,

Dan

[Alexey Pasumansky]

Hello Dan,

In Metashape 2.1, by default the auxiliary information, including the license file is being written to /var/tmp/agisoft/licensing/ location. If there any problem accessing this folder by the current user, you can specify a new location via AGISOFT_LICENSE_DIR defined globally and then try to reactivate the license.