Agisoft Cloud is down.

[Santiago]

Any news on when agisoft cloud will be back up?

[Ilya Shevelev]

Thank for rising up the issue.

We’re currently experiencing a temporary outage with our cloud service and are actively working to resolve the issue.

We hope that the issue will be resolved within a day or two.

We apologize for the inconvenience and appreciate your patience during this time.

[Santiago]

Thanks Ilya

[roberta.ravanelli@uniroma]

Any estimate about when agisoft cloud will be back?
Thank you!

[Ilya Shevelev]

Hello,

Unfortunately, Agisoft Cloud is still unavailable due to ongoing issues with our infrastructure provider. We had hoped to resolve these problems by the end of last week, but that timeline has shifted. If all goes well, we anticipate restoring access to your data and the cloud service sometime this week. we’ll keep you updated with any new information.

Please be assured that Agisoft Cloud is not closing permanently and will be back online as soon as possible.

We apologize for any inconvenience this may have caused.

[Santiago]

Hi Ilya, any updates on this subject?

[Ilya Shevelev]

Hello Santiago,

Agisoft Cloud remains temporarily unavailable due to ongoing issues.

We are actively working to fix this and will keep you updated with any new information.

We appreciate your understanding.

[Oscar Hoffmann]

Hello!
It's been a week since the latest update on this, any news? I would appreciate it if it would be possible to give a time estimate for when it will be fixed since I rely on Agisoft Cloud to deliver to my clients.

[Ilya Shevelev]

Hello Oscar,

We understand the critical nature of this issue for your work and appreciate your patience. Unfortunately, the problem lies with our infrastructure provider, and at this time, we cannot provide a specific timeframe for when the service will be restored.

Please rest assured that we are doing everything in our power to expedite the resolution. In the meantime, if you have urgent projects that need immediate attention, we recommend considering the services offered by our trusted partners, who can assist you with your needs. Here is list of our partners to consider: https://www.agisoft.com/buy/saas/

We will continue to keep you updated as we receive more information. Thank you for your understanding and continued patience.

[Ilya Shevelev]

Dear Users,

We’re pleased to let you know that our service is back up and running after the recent outage. While everything is operational, we’re still performing some final checks to ensure everything is working perfectly.

If you experience any issues or notice anything out of the ordinary, please email us at support@agisoft.com. Your feedback is essential for us to address any lingering problems quickly.

Thanks for your patience and understanding!