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Author Topic: Issues importing pointcloud  (Read 4946 times)

databirddrone

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Issues importing pointcloud
« on: August 01, 2024, 01:10:45 AM »
Hello!

Im having a weird issue trying to import pointclouds into metashape.
It will go through the Importing process, in details there is a constant Error reading "Error: Error transferring https://s3-eu-west-1.amazonaws.com/agisoft-tiles/s2cloudless/512/0/0/0.jpg - server replied: Forbidden (status code: 403)"

It goes through the import process, but pointcloud is no where to be found. When you select the pointcloud file thats imported there is no details or info in property panel.

What I have tried:

Restarting Metashape
Restarting Computer
Importing pointclouds that previously worked, did not work
Uninstalling version 2.1.2 and installing 2.0.4

None of this help or fixed the issue. Any ideas welcome!

Alexey Pasumansky

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Re: Issues importing pointcloud
« Reply #1 on: August 01, 2024, 01:40:30 PM »
Hello databirddrone,

The message is likely related to basemap layer. Please check, if everything is fine, if you disable Show Basemap option both in Model and Ortho view modes.
Best regards,
Alexey Pasumansky,
Agisoft LLC