Freeze during dense cloud

[eloise]

Hello,

We are encountering an issue when running a job in Metashape on several computers with the same hardware configuration:

CPU: Intel Core i7-14700 @ 2.10 GHz (20 cores)

RAM: 32 GB

GPU: NVIDIA RTX A2000

Metashape freezes during the Dense Cloud generation stage and is unable to complete the process. This does not appear to be a project-related issue, as we were able to successfully process the same project on a different machine with the following specs:

CPU: Intel Core i7-9750 @ 2.60 GHz (6 cores)

RAM: 16 GB

GPU: NVIDIA RTX 2070

Additionally, another computer with a different project is experiencing the same freezing issue during Dense Cloud generation:

CPU: Intel Core i7-13800H @ 2.50 GHz (14 cores)

RAM: 32 GB

GPU: NVIDIA RTX 2000

Do you have any idea what might be causing this problem?

Thank you in advance for your help!

[eloise]

I forgot to mention It's on the 2.2.0 version of Metashape