Haven't Received License Key Yet...

[ericbates]

Hi,

Just curious how long people have been waiting for a license key. I purchased a license key 4 days ago and didn't receive any kind of confirmation or license key (checked spam folder as well). Ive also emailed Agisoft through their contact page and via email, but no reply.

Thanks for any ideas!

Eric

[Alexey Pasumansky]

Hello Eric,

I've checked with our sales department and they have re-sent the license confirmation twice in addition to the regular replies to your e-mails with the license code. There were no undelievered reports, so I suggest to check the spam-box.

[Alexey Pasumansky]

If there are no messages, then we'll try to send the license information from the alternative message box to you tomorrow.

[ericbates]

Hi Alexey,

Thanks for the quick reply! Strange, I haven't received any communication to my email address. Is it possibly I entered in an incorrect email address when I made the purchase?

Thank you,

Eric
eric (at) eric-bates.com

[ericbates]

Hi,

Thank you, I just received the key.

All the best,

Eric

[Alexey Pasumansky]

Thanks for informing, Eric.