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Author Topic: Remote desktop - crash issue  (Read 3698 times)

Poutinemaster

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Remote desktop - crash issue
« on: December 22, 2016, 11:20:22 PM »
Greetings Agisoft community,

We are experiencing an issue with Agisoft.  We have a small render farm which we are accessing remotely by using MS Windows' Remote Desktop Tool.  When we try to open some scenes in remote, the software crashes in the loading process.  When we try to open the same scenes on the same PC locally (in other words, we don't use the Remote Desktop feature), it works just fine.

Any suggestions please?

Thank you!

Alexey Pasumansky

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Re: Remote desktop - crash issue
« Reply #1 on: December 23, 2016, 12:05:06 AM »
Hello Poutinemaster,

The problem might be related to the visualization issue, if you are trying to open big mesh in the Model view. You can switch the default view option to Point Cloud in the Preferences window.

Also I can suggest to use TeamViewer instead of Remote Desktop, since it will also allow to use OpenCL devices of the remote computer for computations, while Remote Desktop uses software emulation of the OpenGL rendering device.
Best regards,
Alexey Pasumansky,
Agisoft LLC

Poutinemaster

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Re: Remote desktop - crash issue
« Reply #2 on: January 11, 2017, 02:08:39 AM »
Greetings,

A follow-up on the matter.  We installed DameWare.  Probably does the same thing as TeamViewer regarding the OpenGL emulation topic.  Using DameWare solved our issue.

Alexey, thank you for your reply!  8)