Hello Regina,
There are several possible reasons:
- Incorrect coordinate input, in this case Z-axis in PhotoScan is not perpendicular to the ground plane. Please check the coordinate data and coorect coordinate system selected.
- Viewer problem - if orthophoto is exported in WGS84 (units - degrees) then X and Y units will not be equal. In the viewer (like GlobalMapper) you need to select proper visualization projection, or export from PhotoScan in UTM projection to have meters along X and Y axis.